Advisory Technology Analyst

Job title: Advisory Technology Analyst

Job description: Senior Technology Analyst, IT Digital Workplace

Information Technology

Permanent-Full Time

Summary:

The successful candidate will work with the members of our teams to provide phone, email and hands-on technical support to Morneau Shepell employees across Canada, United States, India, Australia, and the United Kingdom,

Responsibilities:

• Prepare IT equipment for new employee onboarding
• Provide analysis and technical support to LifeWorks employees who work with Laptops, PCs and Printers using Windows and the Microsoft Office suite including Outlook
• Diligently manage all service requests using issue/request tracking software
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide superior customer service
• Contribute to our “problems and solutions” knowledge base used by all technical support analysts
• Participate in documenting new specifications or standards for in-house applications and software
• Actively participate in finding best methods of information management.
• Configure, maintain and support for the both internal and external applications
• Carry out any administrative tasks required by the position

Skills and Experience

• Post-secondary education in Technical Support or equivalent
• Minimum of 5 years supporting a desktop and networked environment
• Experience repairing computers, laptops, printers and peripherals.
• Ability to analyze, diagnose and repair various hardware problems as well as setup and configure computer equipment.
• Experience supporting MS Office suite and tools (Word, Excel, PowerPoint and Outlook) in a networked PC environment with Windows
• Have a good understanding of Active Directory.
• Have a good understanding of MS Office 365
• Experience in supporting IOS and Android devices
• Use SCCM for the deployment of applications and operating systems.
• Ability to work quickly, accurately, with short deadlines
• Good team spirit and ability to take initiative
• Flexibility, availability and attention to detail
• Ability to learn new software programs
• Ability to clearly communicate in English (French an asset)

Company: Morneau Shepell

Expected salary:

Location: Toronto, ON

Job date: Sun, 13 Jun 2021 06:41:27 GMT