Technology Support Specialist – Fall 2021 Co-op

Job title: Technology Support Specialist – Fall 2021 Co-op

Job description: PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.

For more information on PointClickCare, please connect with us on and .

Position Type:

Co-op Student (Work term starting Sept 2021)

Reporting to the Manager of Support Services, you will be part of the Corporate Technology Solutions (CTS) department, working in the Client Services team providing tier 1 technical support to the staff of PointClickCare, as well as working in the PointClickCare IT Bar.

What you will be responsible for:

-Complete initial assessment and triage of all support cases as they are submitted to the CTS department

-Ensure proper routing of cases to correct team within CTS department based on requested work or reported issue

-Help in deployment of standard configurations for desktop and laptop computers

-Setup and support of video conferencing software and equipment

-Removal of malware and viruses on user issued equipment

-Staffing, support and care of the IT Bar at the company headquarters

-Tracking, restocking and reporting for IT Vending services

-Working with Client Services trainer to provide training services to PointClickCare staff on IT systems and equipment

-Providing technical support to remote offices as well as playing a key role in the technical onboarding of new remote sites

What you need to succeed:

-Must be enrolled in a co-op program

-Ability to troubleshoot and repair hardware and software issues

-Positive attitude, excellent communications skills, and the ability to work in a fast paced environment

-Strong customer service background

-Ability to follow directions and work collaboratively

-Ability to prioritize and execute on a dynamic list of objectives

-Strong verbal and written communication skills

-Team player who can work with minimal supervision

-Ability to work a flexible schedule, which sometimes may include evening and or weekend hours as needed

-Possibility of travel

-Experience within a professional services environment is considered an asset

-Experience working with Windows based systems, Apple OSX operating system, Microsoft Office and/or Office 365 considered an asset

-Solid experience with virus protection software an asset

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:

Company: PointClickCare

Expected salary:

Location: Mississauga, ON

Job date: Wed, 26 May 2021 22:37:13 GMT