Social Media & Digital Communications Officer

Job title: Social Media & Digital Communications Officer

Job description: Overview

Informing and engaging our communities is key to advancing the Faculty’s strategic goals. This position is responsible for establishing, monitoring and evaluating digital communications channels, as well as content creation and digital asset management.

Responsibilities

Digital Communication Strategy Assessment

• Owns digital media and measures the ongoing effectiveness of digital communications initiatives using analytical tools
• Advises on the adoption of new and emerging digital communications strategies
• Liaises with cross-campus partners, and communicators across the Faculty

Content Creation and Digital Asset Management

• Responsible for writing, photography, video production, and editing
• Creates digital assets and maintains an archive of all shared content

Social Media and Analytics

• Contributes to the development of social media strategies and policies and takes the lead in their implementation
• Identifies opportunities and leads the creation of engaging content for the Faculty of Mathematics social media channels
• Stays current on evolving social media and mobile platforms to advise on strategic direction

Website coordination for Faculty and department/school-level pages

• Ensures readability, functionality, and accessibility of webpages
• Aligns the Faculty’s online presence with university guidelines
• Supports staff members with web content management

Publication Production

• Serves as project lead for Faculty-wide publications
• Coordinates content, photography, design, printing, with academic units and Creative Services

Qualifications

• Bachelor’s degree required. Education or training related to communication preferred
• Background in marketing /communications preferred, with an appreciation for the impact of mathematics and computing
• Experience with website design and photography would be an asset
• Copy editing for spelling and grammar required
• Client Service

• Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude
• Ability to meet and communicate service standards and track client satisfaction
• Teamwork and Relationship Building

• Resolve conflict actively and constructively, engaging in difficult conversations to find collaborative solutions
• Excellent human relation skills including the ability to develop and maintain constructive relationships with individuals in academic posts
• Proven business-appropriate oral and written communications skills
• Use multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail)
• Maintains confidentiality and demonstrates a sensitivity to diversity
• Managing Change

• Able to assist in resolving resistance to change among others
• Demonstrated ability to foresee impact of change and determine what adjustments may be necessary
• Demonstrated ability to use technological solutions to improve processes and communication
• Problem Solving

• Able to approach a complex task by breaking it down into component parts, and to use technology to assist breakdown and tracking
• Demonstrated creative and critical thinking skills to explore, make connections, and discover knowledge
• Well-developed analytic and research skills
• Planning and Organization

• Ability to take ownership for projects of duration of several months; use good independent judgment when priorities are challenged
• Ability to make reasonable estimates of resource needs to complete projects
• Uses sound methods to plan, track, and report work
• Technical

• Intermediate experience with Microsoft Office
• Intermediate experience with web content management tools
• Intermediate experience with photo and video editing software
• Experience with social media networks

Vaccination Requirement Statement

All employees and students of the University of Waterloo are required to provide proof of being fully vaccinated or have an approved accommodation, in order to come to campus. You can or apply for an accommodation on our . For more information, please refer to the University of Waterloo website: .

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.

Company: University of Waterloo

Expected salary: $57962 – 72453 per year

Location: Waterloo, ON

Job date: Fri, 10 Dec 2021 02:00:07 GMT

Job Source: Careerjet.ca

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