Sr. Manager, Technology Service Centre

Job title: Sr. Manager, Technology Service Centre

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You’ll Be Doing

As Senior Manager in the TSC you will join CIBC’s End-User Technology Services department (EUTS) to ensure the delivery of level 1 Incident Management. You will lead the development of staff, policy and procedure for the reporting, tracking and resolution of client technology problems. Acting as an advocate for the end-user, you will work with internal partners to determine, negotiate and manage services to agreed service levels. Additionally, the Senior Manager will be responsible for driving the EUS transformation agenda in the delivery of such things as chatbot technology and Incident Lifecycle Management.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Service Excellence- Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations. With this client focus you will be driven to take ownership and drive excellence in service delivery across the team.
• Decision Making and Critical Thinking- Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems. You will be a ‘lean’ thinker with an awareness of both waterfall and agile project delivery methodologies.
• Team Management and Team Building- Ability to form, build and manage effective teams. You will be an inspirational leader. Working to assist your staff to enhance their careers through movement into other parts of the organization. Coaching and mentoring will be critical to the success of your team.
• Communication & Collaboration- Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language – it includes tone, style and structure. You will need to coordinate technical resources and influence across reporting lines to be successful. Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner

Who You Are

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

CIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.

Job Location Toronto-483 Bay St, 7th Floor

Employment Type Regular

Weekly Hours 37.5

Skills

Company: CIBC

Expected salary:

Location: Toronto, ON

Job date: Sat, 08 Jan 2022 01:29:41 GMT

Job Source: Careerjet.ca

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