Manager, Learning & Education

Job title: Manager, Learning & Education

Job description: Who are we?

FormHero is a successful and scaling SaaS company that strives to offer the most delightful user experiences in digital data collection, backed by our industry-leading graphical form design and creation tools. Our product enables enterprises to build and deploy powerful, secure and fully-accessible Smart Forms in a user-friendly, no-code or very-low-code environment, that integrates seamlessly with existing business processes via dynamic functionality such as API integrations and fully-customizable PDF document output.

We are a rapidly scaling company and at an exciting point in our growth where we are beginning to expand to an international clientele. Our platform powers Canada’s largest enterprises within banking, insurance, retail and government agencies, helping them improve their customer experience and internal workflows. We’ve gained recognition for putting the end user customer experience first. And we’re just getting started!

Location: This role is open to remote employees within Canada

The opportunity

FormHero is looking for a highly motivated Manager of Learning & Education to join our team! As FormHero continues to grow, we are looking for someone to lead, implement and manage education and learning initiatives for all employees. This is a greenfield opportunity where you will be responsible for creating curriculums from scratch to educate employees on our SaaS product.

Reporting to the COO, the Manager of Learning & Education will source, develop and deliver training programs and resources for all departments across the organization – Client Services, Engineering & Product, Sales & Marketing, People & Culture and Technical Operations. This is a high-impact and leadership role for our organization that will contribute to our growth. If you enjoy building, mentoring and motivating team members, then this is an ideal role for you!

Our new Manager, Learning & Education will:

• Create. You will become a FormHero Product expert in order to effectively build training and curriculums. You will collaborate cross-functionally to conduct an in-depth assessment to identify knowledge across all departments. This will allow you to understand the audience and how each department works together, which you will use to identify the curriculum required.
• Implement. Establish and implement creative strategies to train and educate all FormHero employees to build capabilities and drive business results.
• Deliver. You will develop and deliver best-in-class education programs that are engaging, dynamic and intuitive.
• Build relationships. You will build strong relationships with leadership and other internal employees at FormHero and be the ‘‘go-to” person for training and education needs. You will also manage relationships with external vendors when necessary.
• Manage and measure. You will manage and measure the success of the education programs to ensure objectives are met.

What are we looking for?

• The experience.

• 5+ years of experience leading and implementing the end-to-end process to establish development programs and curriculums for a technical product.
• Experience with content creation tools for the delivery of the curriculum through different media formats (e.g. video, online).
• The education.

• Bachelor’s in Business, a related field or comparable professional experience.
• Advantageous is you possess a certification in Adult Education and/or Training and Development.
• The communication and organization skills.

• You have excellent verbal and written communication skills. You can effectively communicate cross-functionally on various projects and teams, exhibiting excellent time and project management skills.
• The desire to adapt and create.

• You are data-driven, highly analytical and can adapt quickly. You are able to innovate solutions and embrace the new while accepting the ambiguous.

Reasons why you will love working with us!

• Join a team of bright, humble and diverse individuals that value and support continued learning and skill development.
• Make an impact at a product-led organization that is simplifying the lives of real people and solving problems our society has faced for generations. It’s a chance to make meaningful contributions and expand your career at a growing company.
• Enjoy our company-wide Friday socials, team building events and lively Slack channels to get to know your teammates both as coworkers as well as individuals.
• Be supported by a comprehensive benefits package that includes medical, dental and vision plans for you and your family, EAP program and parental leave top-up and more.
• Find work-life balance with flexible working hours, paid vacation and flex days.
• Enjoy working from the comfort of your home and create an ergonomic, productive and fulfilling home office. A generous budget for essential equipment will be offered during on-boarding to set you up for success!

*FormHero is hiring, on-boarding and working 100% remotely for the time being in order to keep our employees and candidates safe during the COVID-19 pandemic. Benefits and perks listed above may change over time as the company grows and evolves.

Apply now

Do you think this job is meant for you but concerned you don’t have it all? If you feel you only meet ~70% of the requirements, but feel passionate about the opportunity, then please express your interest – we would love to hear from you!

FormHero is a diverse employer and committed to building an inclusive culture and environment. We are excited to hear from individuals with diverse backgrounds & perspectives and welcome all to apply. Please feel free to identify your preferred pronouns (if you want to) when applying.

Want to learn more about FormHero? Give us a follow on and/or for the latest updates.

Powered by JazzHR

Company: FormHero

Expected salary:

Location: Toronto, ON

Job date: Fri, 14 May 2021 04:27:20 GMT