Information Technology Technical Support Specialist (Calgary, AB)

Job title: Information Technology Technical Support Specialist (Calgary, AB)

Job description: Role Description
Our downtown Calgary office is searching for a customer service driven, hands-on Information Technology Technical Support Specialist to join our team. In this role, you are responsible for providing technical support on operating systems, network protocols and specific application packages in response to end-user requests. You will assist with incidents, problems, changes, releases, configurations, assets, and service requests, for both our corporate office and project sites. This position requires travel (15%-20%) to projects sites to mobilize, support and demobilize projects throughout Western Canada.

Key Responsibilities

• Effectively use and support various products within a single information technology resource or enabling technology.
• Assist in identifying opportunities to modify processes or utilizing new technologies to improve best practices and maximize utilization of recommended products.
• Assist in support of administrative computer-based applications.
• Provide troubleshooting and optimization for technical problems related to product applications, installation, and configuration.
• Develop and implement technical solutions under general supervision.
• Apply knowledge and experience in the planning, solution development and implementation of distributed computing service or client server services and/or wireless services.
• Install and configure computers and peripherals on data networks.
• Systems configuration such servers, firewalls, switching and routing.
• Microsoft Office 365, Azure services, AWS services, Domain controllers, DFS serves and Active directory administration for systems configuration, synchronization, and support.
• Test fixes to ensure problems have been adequately resolved.
• Ensure on-going maintenance and monitor system quality assurance.
• Manage troubleshooting and ticket escalation.
• Field incoming help requests from projects end users and documents user issues and related resolutions.
• Access software updates, drivers, knowledge bases, and “frequently asked questions” resources to aid in problem resolution.
• Assist with support of iPads and cellphone devices as per the Company’s Technology Standards Policy.
• VOIP phone systems and videoconferencing support.
• Printing solutions experience on Ricoh, Canon, and HP products.

Position Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field with a minimum of 5 years experience in IT operations and infrastructure deployment.
• A+ & Network+ certifications required. Cisco, Microsoft, and IT frameworks certifications are an asset.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, SMTP).
• Proficient with Microsoft Windows 10, server 2012, 2019.
• Have a working knowledge of Microsoft 365 application products and cloud apps. Able to troubleshoot Power Apps and BI platforms will be considered as an asset.
• Advanced understanding of operating systems, business applications, printing systems, network systems, cloud systems, applications, and related services.
• Ability to multi-task and adapt to changes quickly.
• Detail oriented, analytical, organized with a strong work ethic.
• Excellent verbal and written communication skills are essential and a strong desire to learn.
• Ability to present ideas in user-friendly language with strong customer service orientation.
• Experience administering systems support for remote sites.
• Valid Driver’s License.

We thank all applicants in advance. Only those selected for an interview will be contacted.

Department: Operations
This is a permanent position

Company: Surerus Murphy Joint Venture

Expected salary:

Location: Calgary, AB

Job date: Fri, 28 Jan 2022 02:12:37 GMT

Job Source: Careerjet.ca

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