Application Delivery & Support Specialist – Information Technology

Job title: Application Delivery & Support Specialist – Information Technology

Job description: Job Title: Application Delivery & Support Specialist – Information Technology

Department: Information Technology

Job Type: Permanent Full Time

Job Category: Healthcare Professional

Open Positions: 1

Date Posted: September 1, 2022

Closing Date: September 8, 2022

Salary: $34.01 – $42.54/Hour

Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia – a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.

Position Summary

The role of the Application Delivery and Support Specialist is to support the integration, implementation, maintenance, and improvement of clinical and business systems through the application of information technology.

This role will also act as a support liaison in clinical and non-clinical applications, interfaces and databases, to enable programming software to modify interfaces and enhance software functionality.

The Application Delivery and Support Specialist is responsible for providing operational support to our internal and external customers using Hospital Information System and other hosted applications. This includes the administration of key administrative applications and uses the Help Desk work order system to follow up on problems with those applications and to meet operational service level commitments on all systems under the responsibility of the IT Services department and with guidance and direction from the IT Management.

PRIMARY RESPONSIBILITIES:

Application Support, Programming and Administration,

• Implementation, updating and application administration for OSMH and regional partner applications
• Delivery and configuration of client applications (Setup packages, browser configuration, group policy, system center)
• Design and maintain of Active Directory objects (users, groups and OU) in support of application authentication and authorization
• Microsoft 365 Administration and Support
• Exchange Administration and Support
• Microsoft Bookings, Forms and PowerApps knowledge and Support
• Citrix ADC Administrator
• Web server administration and Support (IIS, Apache, Tomcat)
• SSL Certificate administration
• Scripting and Development
• Content and Document Management Administrator (SharePoint, ONEDRIVE, TEAMS, and Citrix Share files)
• Strong understanding of client server applications with experience in SQL databases
• Experience with virtualization an asset (VMWare, Hyper-V)
• Locate and define new process improvement opportunities

General IT Responsibilities:

• Is available after hours for urgent requests and outages.
• Other duties as may be requested by the Manager of Information Technology, Director of Information Technology, or the Senior Team.
• Promotes a work environment that fosters team work, collaboration and responsibility.
• Attend external vendor and internal customer meetings.
• Be an active member in Change Request Committee

The successful candidate is expected to be a part of the on-call rotation for this role.

Qualifications

Education:

• Post-Secondary education in Information Technology Studies required
• Certification in ITIL

Experience:

• Minimum five (5) years previous IT application experience in a corporate or health care setting is required
• Experience in planning, implementation and operation of information technology system projects
• Previous experience in application support and deployment preferred.
• Previous development and database administration
• Previous experience with: Active Directory, Group Policy, SQL (T-SQL, SSIS, SSRS) JavaScript, .Net (Web and Desktop), SharePoint, IIS
• Previous experience with Cerner, Meditech or other EMR systems preferred
• Experience in service desk and support of information systems
• Must have a general knowledge of various networks, software applications and computer hardware, operating systems, and user interfaces
• Previous customer service experience preferred

Competencies:

• Strong analysis-oriented individual with the ability to understand health care information needs
• Ability to document and improve healthcare workflows by applying technology solutions
• Ability to organize, time-manage, prioritize and multi-task efficiently
• Demonstrated ability to build and foster strong relationships with partners to understand requirements and facilitate implementation and support of information systems
• “Customer oriented” approach
• Highly motivated with a positive attitude and the ability to adapt quickly to new situations/challenges
• Strong interpersonal skills and an outstanding team player with an ability to interact effectively with peers and end users to establish and maintain strong working relationships and maintain high levels of customer satisfaction
• Strong written and oral English communications skills
• Logical trouble-shooting skills
• Demonstrated computer literacy at a senior level in Desktop technologies
• A high level of proficiency in MS Office applications is required
• Ability to work with stakeholders to understand clinical and non-clinical processes and apply this understanding to process improvement and maximizing benefit of information services
• Ability to co-ordinate activities of other IT staff and subject matter experts for implementation and operation of information systems
• Demonstrated appreciation and respect for protocol, professionalism, and confidentiality

Other:

• Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self-Directed Learning Opportunities

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment Equity

OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accomodation in the Workplace

Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.

Company: Orillia Soldiers’ Memorial Hospital

Expected salary: $34.01 – 42.54 per hour

Location: Orillia, ON

Job date: Fri, 02 Sep 2022 22:26:04 GMT

Job Source: Careerjet.ca

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