Associate Application Administrator – Engineering Systems

Job title: Associate Application Administrator – Engineering Systems

Job description: Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a . As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you.

The Role

The Associate Application Administrator is responsible for the day-to-day administration, end-user support, system configuration, workflow management, and general system availability related to applications used on a daily basis by the engineering teams. Works closely with the rest of the IT and internal business teams to effectively support our business users.

What You’ll Do

• Provide day-to-day administrative support for multiple hosted applications (e.g. JIRA, Confluence, GitLab).
• Triage and resolve issues reported by users in the various applications.
• Provision new users, manage workflows, manage system configuration, and general end-user assistance.
• Collaborate with the rest of the IT development teams to participate in projects and identify system improvements.
• Design, develop and test enhancements in alignment with internal business process requirements.
• Document all changes to applications per internal controls.
• Create technical documentation and conduct end-user training.
• Adhere to industry best practices for change and release management.

Requirements

• Bachelor’s degree in Management Information Systems, Computer Science, Computer Engineering, or another similar degree, or equivalent work experience
• JIRA/Confluence administration experience
• Advanced technical and analytical skills
• Strong attention to detail, goal-oriented
• Commitment to excellent customer service
• Basic time management skills
• Excellent verbal and written communication skills
• Ability to work independently with minimal guidance in a fast-paced environment

Nice to Have

• Working knowledge of Git repositories
• Administration experience with testing tools
• Familiarity with Agile methodologies
• Experience with AWS
• Experience with Single Sign-On (SSO) technologies such as Okta

#LI-RemoteCanada

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Company: Veeva Systems

Expected salary:

Location: Toronto, ON

Job date: Thu, 13 Jan 2022 02:15:53 GMT

Job Source: Careerjet.ca

Click Here to Apply