Business Leader – Membership Education & Agent Growth, Independent Americas – Remote, Canada

Job title: Business Leader – Membership Education & Agent Growth, Independent Americas – Remote, Canada

Job description: Business Leader – Membership Education & Agent Growth, Independent Americas

Backed by two of the biggest names in travel our FCTG independent brands, Independent by Liberty Travel & Independent by Flight Centre are the host agency arms with Flight Centre Travel Group in the Americas (USA and Canada). We set our travel advisors (independent contractors) up for success through professionally-guided education programs, easy-to-use online tools, personal support, and automatic client leads of customers already looking to book travel. It’s time to let your career take flight, with Flight Centre Travel Group.

The Independent Americas Business Leader- Membership Education & Agent Growth (BLME) will determine opportunities for our Independent Membership to grow their business and become savvy entrepreneurs through ongoing Education. This leader will work closely with the VP of Retail Operations for both USA & Canada and other Independent Americas leaders to determine the needs of the business.

The BLME will create a roadmap of content, events, and the pricing model for programs. This leader will constantly review our education content for relevancy and ease of adaptability. The BLME will work to refine all education from onboarding (industry experience & NTI) to multi-day, in-person entrepreneurial courses. This leader will be heavily involved in producing conference content and delivery. This person will be responsible to liaise with the Director or Business Leader of Operations & Director or Business Leader of Loyalty and Support to determine relevant education needs short, medium, and long term. The BLME will liaise with other support departments where necessary to enhance content to achieve sales growth and membership retention. The Education programs are a critical part of our offer in market to attract new members to the Independent Americas business.

The Independent Americas Business Leader of Education & Business Growth is a full-time position reporting to the Vice President of Retail USA & Canada.

Accountabilities:

Content Creation and Execution (the Roadmap)

• Create a roadmap of short, medium, long term Education opportunities for Independent Americas
• Monitor and assess productivity of membership from Education participation
• Uphold program NPS rating
• Salesforce tracking of education completion

Growth of Sales & Profit

• Grow income through high value & monetized courses (Grow Your Business)
• Increased total average commission (TAC) for course attendees
• Increase in preferred product sales

Business Focus & Strategy

• Collaborate with ILT/IFC and Retail Executive team to create and execute strategic initiatives for Independent Americas business
• Improve Membership experience to support retention/attraction goals

Key Competencies

• Evaluates ongoing business performance and identifies opportunities for greater success through education
• Aligns to business strategies and initiatives and has proven track record of achieving results
• Responds flexibly to changing demands

• Ability to communicate effectively with all audiences and across various mediums to convey information
• Ability to manage change through effective communication
• Fosters and maintains relationships within the team and across the business
• Ability to motivate, network and develop productive relationships with coworkers and external advocates
• Demonstrate effective conflict resolution skills to ensure a positive outcome for all involved
• Analyze sales performance data and all other sources of relevant information comparing the businesses performance to target and goals
• Strong problem-solving skills with the ability to think outside of the box
• Solutions based mentality
• Highly organized approach to work and strong attention to detail
• Ability to work on multiple tasks at the same time, completing within required time frame and to a quality standard
• Demonstrate effective time management skills to meet deadlines
• Leads by example across all facets of the business, highly motivated & influential
• Demonstrated passion and energy for the values and systems that are integral to Flight Centre’s success
• Flexibility and adaptability

Qualifications & Prior Experience

• 5+ years experience in a leadership or business leader role within the travel/similar industry
• Proven training skills and leadership experience
• Exceptional relationship-building skills (internal and external)

If this sounds like the opportunity you have been waiting for APPLY NOW.

Canada
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversification of our society. Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process. If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at

USA:
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance.

Applications close:

Company: Flight Centre

Expected salary:

Location: Canada

Job date: Wed, 21 Jul 2021 04:43:51 GMT

Job Source: Careerjet.ca