Change Management and Adoption Manager, Deloitte Global Technology Services (TME)

Job title: Change Management and Adoption Manager, Deloitte Global Technology Services (TME)

Job description: Job Type: Permanent
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

• Maintain a detailed understanding of the CMA’s tasks and activities across multiple projects, including status, release dates, issues/risks, member firm readiness & impact points, and overall adoption status to various stakeholders
• Meet regularly with project teams to ensure the CMA’s involvement in project planning and to stay current with project scope and milestones
• Partner with CMA’s Senior Manager leading respective program area to ensure appropriate knowledge sharing, and identify & mitigate roadblocks to success
• Consult with cross-functional teams in the development, validation, and delivery of CMA materials to support the successful adoption of global technology solutions for various audience types (non-technical business teams, technical teams, system administrators, system integrators, and member firm IT leadership) which include communication plans, intranet product sites, project tracking, readiness checklists, quick reference guides, FAQs, stakeholder analysis, and other change management materials in partnership with program stakeholders
• Manage and complete multiple concurrent assignments, according to CMA’s established standards and templates
• Collaborate with member firm IT organizations to promote adoption of solutions, standards and processes
• Consult with CMA’s team of regional MF IT leads to keep status of projects up-to-date, ensure action items for MF IT leads are document and resolved, and provide updates to leadership as needed.
• Demonstrate contribution to meeting stakeholder commitments as evidenced by satisfactory or above ratings from project team members and peers

People management

• Consult with cross functional team members on CMA approach and strategy
• Promote teaming between CMA and other functional team members working on projects
• Manage and mentor junior CMA team members allocated to your initiatives

Knowledge sharing/documentation

• Actively contribute to existing GTS communication vehicles to promote CMA team activities across the respective initiatives we support
• Actively participate in continuous improvement by contributing suggested practices, lessons learned, etc.
• Develop an understanding of Deloitte organization and CMA established processes, standards and methodologies.
• Demonstrate foundational understanding of member firm structure and needs

About the team

Deloitte Global Culture:

At Deloitte, we expect results. Incredible-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

In Global Technology Services, we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.

Enough about us, let’s talk about you

You are someone with:

• Bachelor’s Degree, or an acceptable amount of professional experience working in a matrixed global environment
• 5-8 years’ experience in professional/client services capacity, emphasizing development/management skills in the following areas: communication, change management, documentation, learning, and general business analysis
• Experience with enterprise application implementations in a global setting
• Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint (2010 or 2016), Articulate, BrainShark, Adobe Captivate, HTML, Articulate, and Skype
• Advanced writing skills and the ability to synthesize system information and business processes into world class learning, communication, and presentation materials for a variety of technical and non-technical audiences
• Advanced understanding of change management principles
• Ability to operate under minimal supervision in a matrix environment
• Ability to develop an understanding of business processes to bridge the business needs to the technical solution being implemented
• Ability to understand the value of IT solutions within the context of Deloitte’s business
• Excellent verbal and written communication skills and ability to work with diverse cultures in a virtual environment
• Excellent presentation and facilitation skills
• Ability to negotiate, influence, and manage others
• Ability to lead both people and project work, and to interact with varying levels of management
• Ability to identify and address all dependencies to ensure successful project delivery
• Outstanding analytical skills
• Ability to operate in a fast-paced environment with evolving and competing requirements and priorities across multiple countries and time zones
• Excellent problem-solving skills
• Excellent teaming skills

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

• You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
• You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
• You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities! Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Company: Deloitte

Expected salary:

Location: Toronto, ON

Job date: Sun, 06 Jun 2021 22:09:55 GMT