Change Management and Release Coordinator

Job title: Change Management and Release Coordinator

Job description: Change Management and Release Coordinator

Location: Kamloops, BC, CA

Job Function: Information Technology

Overview:
BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated. The Business Technology (BT) team provides the technology to deliver great Lottery, Casino and Sports experiences for our players across bricks & mortar and digital channels.

Join us on our journey to becoming a player-centric organization that leverages innovative technology to power our business. You’ll get to work with smart, talented people who value inclusion, flexibility, and work life balance but who also take our work to generate annual revenue for our province seriously. Working in BT means you’ll have a large, positive impact while working with systems at scale.

But this isn’t just about us, it’s about you too! We pride ourselves on providing opportunities for learning, growing, and development, with a total compensation package that provides great work life perks and a pension that is second to none. It’s a win-win!

As a Crown Corporation that earns more than a billion dollars in annual revenue, BCLC’s commitment to giving funds back to the province is an integral part of our business, but still only one piece of the picture. At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose, we aspire to make sure, in all of our endeavours and transactions and relationships – in the most important sense of life, livelihood, meaning, and well-being – nobody loses, and every person we touch comes out ahead.

This is a hybrid remote/office opportunity.
Job Summary:
The Change & Release Coordinator develops, implements, and evolves BCLC’s Software Change and Release Management practices. The role establishes, approves and communicates change, release and deployment process, roles and responsibilities, policies and procedures; ensuring organizational compliance to change request and release standards and policies. As a subject matter expert, the Change & Release Coordinator acts as a consultant to internal and external stakeholders including agile, project and cross functional teams.

Key Accountabilities:

• Identifies, assesses and develops solutions in order to evolve the BCLC’s change, release and deployment management policies and processes.
• Ensures that all releases into the production environment are deemed “production ready” prior to release and that all risks are identified and communicated to the appropriate stakeholders.
• Leads cross functional work teams such as the Change Advisory Board (CAB) and enforce corrective action for non-compliance of the change process. Convenes the CAB to address and provide solutions for emergency RFCs.
• Works with project stakeholders to identify and resolve issues of quality and process non-compliance in terms of quality and process.
• Monitors and controls the quality of deliverables according to the BCLC’s Change Management methodology best practice standards.
• Identifies potential process and procedure opportunities and recommends continuous improvement initiatives. Ensures that changes are adequately reviewed, approved, and scheduled in a timely manner with proper documentation in place. Takes corrective action on issues of non-compliance in terms of quality and process.
• Provides leadership and guidance to CAB and BT staff in order to maintain the integrity of BCLC’s systems through appropriate oversight of IT Service Management processes.
• Works closely with internal and external stakeholders to drive the release planning process and define best practices to efficiently support major, minor, emergency, and off-cycle releases.
• Develops and maintains the overall release plan and release calendar, including the coordination of releases into the production environment.

Minimum Required Qualifications:
Education and Experience

• Post-secondary degree/diploma in a related discipline;
• ITIL V3 Foundations or Practitioner certification, Asset and Configuration Management certification;
• 3 to 5 years related progressively responsible quality assurance experience;
• Experience with ITIL V3, specifically in the area of Change, Release and Deployment;
• Experience with agile methodologies (Scrum, Kanban, Dev-ops);
• Equivalent combination of education and/or experience may be considered.

Technical Requirements

• Demonstrated experience in IT Change Management or Release planning;
• Strong technical and process background including process knowledge of Software Development Life Cycles;
• Extensive knowledge of quality assurance and quality control systems, infrastructures, processes, operations and risk management frameworks;
• In depth knowledge of auditing methodologies and tools including risk assessments, controls and governance;
• Exceptional communication (written, verbal and relationship management skills and the ability to engage at a senior executive level, and with key stakeholders in a constructive manner);
• Strong strategic thinking and prioritization skills; Ability to respond to a high volume of work with multiple concurrent tasks.
• Strong analytical skills including the ability to quickly identify potential issues and risks; Excellent organizational skills and attention to detail;
• Systemic/holistic approach to problem solving;
• Knowledge of the gaming industry would be an asset.

Additional Information:

• Effective November 22, 2021, BCLC requires all employees to be fully vaccinated (as defined by Health Canada). Full vaccination will be required before commencing employment with BCLC unless a legal exemption is obtained.
• To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the LGBTQ2S+ community.
• BCLC values work life balance and offers remote work options for its employees.
• Relocation assistance is available for successful job candidates.
• If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to recruitment@bclc.com.
• For over more than a decade, we have been recognized as one of BC’s Top Employers – and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: www.corporate.bclc.com

Please Note:
This opportunity will remain open until a qualified candidate pool has been established.
Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.

Company: BCLC

Expected salary:

Location: Kamloops, BC

Job date: Fri, 17 Dec 2021 00:16:10 GMT

Job Source: Careerjet.ca

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