Client Care Specialist – VCA Richmond Hill Animal Hospital

Job title: Client Care Specialist – VCA Richmond Hill Animal Hospital

Job description: Job Description:

VCA Canada Richmond Hill Animal Hospital is currently recruiting for a customer service-focused Client Care Specialist to join our clinic. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;

• Create a warm and welcoming environment for our patient and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality or retail is an asset!
• No experience with animals, no problem, so long as you love animals!

What VCA Canada Offers

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. VCA Canada offers:

• Comprehensive compensation structures including vacation, membership fees, licencing fees, moving as well as generous CE allowances
• AHAA accredited – Veterinary Excellence Culture!
• Continuing education benefits
• Exceptional career development
• Benefits including medical/dental, life and disability for eligible employees
• Generous personal pet care discounts
• Professional dues, including licensing fees and monthly VIN membership
• A network of highly educated and skilled professionals
• And more!

Join Us!

For more information regarding this opportunity, please email or select Apply Now!

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

Company: VCA Canada

Expected salary:

Location: Richmond Hill, ON

Job date: Wed, 07 Jul 2021 00:56:22 GMT

Job Source: Careerjet.ca