Communications Advisor, Customer Education

Job title: Communications Advisor, Customer Education

Job description: The Communications Advisor, Customer Education will report to the Supervisor, Communications & Web Strategy

GENERAL ACCOUNTABILITIES
This role will develop customer-focused communications to support the customer education program. The customer education program will help the target audiences understand opportunities to manage energy costs and to participate in the electricity sector.

The Communications Advisor will coordinate the development and implementation of communications materials for specific policy and program initiatives, ensuring that all content meets organizational standards. The Communications Advisor will also represent the company at a variety of events relating to the market education program including working groups, information sessions and industry conferences.

RESPONSIBILITIES INCLUDE:

• Design and implement B2B marketing and communication plans, including the development of online communication and education materials.
• Review, edit and write copy for brochures, presentations, external newsletters, and web based materials.
• Manage vendors such as designers, writers and technical service providers who support marketing efforts, providing direction and overseeing the quality of work.
• Assess the effectiveness of communications via the web through user experience surveys and other methods, identifying refinements to content and functionality.
• Maintain an understanding of plans, activities and issues in key areas of the IESO and their potential impact on the IESO’s relationships with its customers, energy industry, and the general public. Maintain an awareness of latest communications techniques, customer service, stakeholder and public policy trends developing or being used outside the organization.
• Respond to written or oral requests for information from the public, media, key stakeholders and employees and in response to articles or public statements by these groups as required within specified tight time frames.
• Represent the company at a variety of events relating to the market education program including working groups, information sessions and industry conferences.
• Perform other duties as required.

SELECTION CRITERIA:

• A period of over 6 years and up to and including 8 years is considered necessary to gain this experience.
• Completion of 4 year University training in an appropriate field or by having the equivalent level.
• Requires knowledge of energy management, energy efficiency and/or electricity pricing in the province.
• Requires experience in developing B2B communications or marketing to developof educational materials; to translate technical and/or specialized material and terminology into language that is appropriate for internal and external audience; and to source, select, organize, write, review and edit communications materials for the web.
• Requires an strong understanding of CP style and superior writing skills – writing clear and concise copy for the web and a strong understanding of the best practices for web and marketing communications.
• A strong understanding of the province’s electricity sector, markets, billing practices, and familiarity with technical concepts associated with managing the power grid would be an asset.
• Requires experience to maintain an understanding of plans, activities and issues in key areas of the IESO and their potential impact on the IESO’s relationships with its audiences.

What the IESO Offers:

• Competitive market wages
• Comprehensive benefit programs
• Programs and policies to support a balanced lifestyle
• A challenging fast-paced team environment
• Opportunity to work with some of the brightest people in the industry

Company:

Expected salary:

Location: Toronto, ON

Job date: Mon, 12 Jul 2021 05:31:52 GMT

Job Source: Careerjet.ca