Customer Service / Inside Sale Representative – Full Time – Permanent – Regina

Job title: Customer Service / Inside Sale Representative – Full Time – Permanent – Regina

Job description: Are you an administrative professional with experience in an office environment? Are you comfortable managing multiple responsibilities and prioritizing accordingly? Do you have a natural ability to effectively organize, plan, and direct information? If so, we have an opportunity for you!
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We are currently looking for a customer service representative in Regina! You will be responsible for providing daily customer service solutions for inquiries, orders, payments, and policies. Selling corresponding products, preparing sales orders, and writing reports as well as receiving and tracking inventory levels in accordance with established procedures. The successful applicant for this position will have previous experience in a similar role and will be able to effectively interact with computer software.

Accountabilities:
● Maintains a positive attitude and communicates effectively with team members and customers.
● Achieves customer service/team member satisfaction and builds strong customer/team member relationships.
● Maintains solid knowledge of the production process (training will be provided.).
● Follows and practices Industrial Health and Safety policies, procedures, and legislative standards.
● Accuracy; focused on meeting customer service requirements; with the goal of minimizing error rates and adjustments.
● Maintains proper levels of inventory.
● Maintains confidentiality of records and information.
● Demonstration of Company values.

Working Conditions:
● Office environment: temperature, noise level, etc. is normal, sitting, standing.
● No or very limited exposure to physical risk unless in production/manufacturing area.
● Needs to lift and/or move up to 25 pounds.

Advantages
– Full-time hours with potential for overtime
– Predominately daytime hours, Monday to Friday.
– Work directly in Regina.
– Large and well-known company.
– Challenging and engaging work.
– Competitive Salary.

Responsibilities
Customer Service:
● Coordinates daily customer orders to ensure timely and accurate delivery. Works with other departments/areas to ensure customer order delivery meets expectations.
● Provides superior customer service by assisting customers with their unique and specific needs. Maintains a positive, friendly dialogue with all types of customers and flexes communications style to suit the customer.
● Listens to, clarifies, and resolves customer complaints. Identifies practical cost-effective solutions for the customer regarding products and deliveries.
● Prepares to invoice for exchanges, refunds, and/or credits accurately and in a timely manner.
● Double-checks all customer service documentations prior to submitting.

Sales And Marketing Service:
● Answers incoming sales inquiries from customers.
● Provides product knowledge to our customers.
● Prepares manual and electronic sales orders; ensuring accurate information of products for our customers.
● Receives sales payments; issues credit applications and credit card authorization forms to ensure proper payment is received.

Inventory Management:
● Receives Daily Production Reports (DPR) and enters daily production into our in-house software system WERPS.
● Enters production sheets into WERPS to ensure an accurate record of inventory.
● Generates invoices from WERPS to remove products from inventory.
● Maintains and tracks inventory of sales and re-sale items to identify where the product is and to coordinate shipment for our customers.
● Provides accurate inventory counts as required.

Schedules and Measurements:
● Determines the most effective and efficient shipping method for customers’ products.
● Schedules transportation based on our shipping schedule.
● Maintains shipping/receiving schedules based on production/customer schedule.
● Inquires about freight rates. Determines the best fit based on customer needs.
● Ensures all proper documentation for shipments is completed and accurate.
● Prepares calculated lists in balanced bundling and weights on diagrams to ensure loads comply with provincial trucking laws and standards.

Qualifications
Education and Knowledge Required:
● Grade 12 high school, GED or mature student diploma. Post-secondary education from an accredited institution is a definite asset. Combinations of education and experience will be considered.
● Basis accounting principles.
● Knowledge of measurements and weights for shipping purposes.
● Knowledge of metric and imperial measurements.
● Culvert and/or steel product manufacturing knowledge is an asset.
● Basic knowledge of reading drawings a definite asset.
● Knowledge and understanding of industry specifics and standards.
● Intermediate level of knowledge of Microsoft applications (e.g. excel, word, MS outlook, internet).

Experience and Technical Skills Required:
● One to three years of customer service and sales experience of related experience and/or training; or equivalent.
● Combinations of education and experience will be considered.
● Effective customer service, communication, and interpersonal skills to our customers in a positive, friendly, outgoing, and professional manner at all times.
● Ability to perform metric and imperial conversion calculations.
● Intermediate level of computer skills (Ms. Word, Excel, MS Outlook, Internet,).

Abilities and Competencies Required:
● Multi-tasking ability with strong organizational and time management skills.
● Ability to work under pressure, within tight timelines to meet our customer demands and expectations.
● Attention to detail for accuracy purposes, to limit errors and corrections/adjustments.
● Problem-solving ability to handle a variety of situations where only limited standardization exists.
● Flexibility with the ability to remain calm, cool, and professional at all times when dealing with everyone.
● Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

Summary
There are 3 easy ways to apply;

– Apply directly through this post!
– Email your resume to saskatoonjobs@randstad.ca *** Remember to include the title of this job ad in the subject line***
– Create a profile and apply through our website, www.randstad.ca

We thank all applicants for their interest in this position! Please note that only those selected for remote interviews will be contacted.

Thanks, and stay safe out there!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Company: Randstad

Expected salary:

Location: Emerald Park, SK

Job date: Sun, 06 Jun 2021 00:55:11 GMT