Customer Success Coordinator

Job title: Customer Success Coordinator

Job description: This opening for a remote Customer Success Coordinator is a full-time opportunity at Advisor Websites, a software company recognized as one BC’s fastest growing companies by Business in Vancouver. This position is expected to be full time, Monday-Friday.

You will be delighting our customers with fast, friendly, and personable support they can’t help but tell their colleagues about. If applicable, you will also be providing project management or technical support for our clients.

Our COVID-19 Response:
To adjust to the current situation around COVID-19, our job application process will be completed via phone and online during this time. We are still running our business as usual while working remotely. We’re dedicated to remaining flexible as long as necessary to keep our employees and our community safe.

Key Tasks

• Satisfy inbound email quota and/or phone calls daily.
• Daily work on resolving the inbound volume of tasks: emails, voicemails, and website meetings
• Communicate with clients to understand their website updates and education needs (via tickets).
• Manage an ongoing knowledge base and other learning resources for clients wanting to learn about using our product and website best practices.
• Educate clients on using our product and website best practices (via email, phone, and recorded video tutorial).
• Using our product to complete website update tasks on client websites. HTML and CSS experience is an asset.
• Make an outbound effort to improve client satisfaction (via phone, email, project other software tools)
• Personal rocks (goals): You will contribute 10-25% of your working hours towards your personal quarterly goals (depending on the demand of your daily workflow).
• Contribute toward team and company rocks (goals) was instructed by your manager.
• Contribute improvement ideas to our product and company processes
• Reach out to clients who are in accounts receivable and provide assistance in updating payment details

About you:

• Experience with HTML/CSS/Javascript is an asset
• Experience in Drupal or other CMS is an asset
• Experience in a Customer Service or Technical Support position is an asset
• Certification and/or education in web technologies
• You’re able to clearly articulate yourself both by phone and email
• You have a love for technology, and a desire to keep learning
• You have an upbeat attitude, and love working with people
• You get satisfaction out of helping people succeed
• You’ve proven that you can problem solve on the spot
• Fluency in French is an asset but not required

About us: Advisor Websites has been a player in the financial services industry since 2002, building crisp, professional, and compliant websites exclusively for members of the financial services industry all across North America through a SaaS business model. We offer an amazing culture and work environment for those who seek to learn, grow and are top achievers

How to Apply

Expiring: Jun 30, 2021

Website:

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Company:

Expected salary: $40000 – 45000 per year

Location: British Columbia

Job date: Fri, 11 Jun 2021 07:21:43 GMT