Director, Employee Experience Technology Engineering

Job title: Director, Employee Experience Technology Engineering

Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the AVP, Employee Experience Technology the Director, Employee Experience Technology Engineering is an expert and focal point for global enterprise client computing technology platforms including: workstation and mobile hardware, operating systems, software, security and industry trends applicable to Sun Life’s desktop and mobile infrastructure.

This role collaborates with IT teams across the organization to develop and implement strategic and tactical initiatives to provide proactive professional and strategic advice.

With extensive Microsoft stack productivity and collaboration technology experience, the Director, PCT Engineering plays a critical role in defining and validating strategic enterprise architecture for the organization as well as the development of principles, standards, guidelines, tools, processes, and metrics on the proper use and deployment of technology.

Competencies:

• Expert experience in leading enterprise wide engineering and configuration of Desktop and Mobile technologies:
• Hardware platforms
• Operating systems (Microsoft preferred)
• Applications – MS Office Suite, Sharepoint, OneDrive, MS Teams, Active Directory, Azure AD, MS Power Apps Workplace and Workplace Chat.
• Image standardization, deployment and management
• Hands on experience with VMWare, Microsoft Virtualization Products and thin client technologies.
• Conversant with Unified Desktop technologies and strategies.
• Knowledge of Microsoft Operating Framework will be considered an asset.
• Excellent communication and interpersonal skills to interact with all levels, including senior management and executives, within and external to the organization.
• Ability to explain complex scenarios with simplicity to aid in understanding for the specific audience. Demonstrates strong organizational awareness, presentation delivery and customer service skills.
• Effective negotiating skills and ability to partner with multiple service owners, stakeholders and external vendors. Encourages open communication across business and functional lines. Able to get at the root of issues and draw out ideas and potential solutions to problems.
• Highly credible leader and demonstrates consistently superior management skills, who attracts and retains superior technology professionals by developing strong, cohesive teams. Operates with a sense of urgency and is best described as energetic, pragmatic, and a true team player
• Expected to respond outside business hours in event of crises impacting business operations or major project implementations
• A minimum of 10 years of technology service management experience, including a minimum of 5 years’ experience in architecting, designing, and deploying infrastructure solutions.
• Exceptional understanding of client computing, mobile and collaboration infrastructure technology coupled with demonstrated recent experience managing service operations in this discipline
• Excellent analytical abilities and innovative problem-solving skills.

Assets:

• University degree/college diploma in related discipline(s) or equivalent work experience, and/or 15+ years in IT industry experience

Accountabilities:

• Accountable for delivering solution design, development, deployment, and transition to operations while maintaining adherence to engineering standards and establishing key performance metrics.
• From the engineering and configuration standpoint, collaborate with PCT Architects on a 3 Year Roadmap and ensure execution against that plan by budgeting and delivering on projects outlined.
• Ensure operational cost containment or reduction by collaborating with PCT Operations team in developing continuous improvement plans.
• Leads a team of technology engineering experts, who specialize in a specific technology domains or combination of domains.
• Collaborates with operations teams on transition and deployment plans throughout design process
• Manage delivery of detailed designs to meet engineering & operational specifications and conform to selected service definition, geographical requirements, architecture, and security standards.
• Provide a facility for on-call support as needed.
• Communicates research and monitoring of business, technology, and competitor trends regarding use of technology.
• Provides Client Computing specific technical guidance and counsel to ensure alignment with industry trends and internal IT strategies.
• Provides platform expertise to IT planning groups in support of strategy development
• Develops and maintains strong working relationships with IT service providers and vendors to influence product direction in support of Sun Life’s strategic direction
• Ensures advice and guidance is aligned with Sun Life’s security and business continuity policies

What’s in it for you?

• Named 2021 “Best Places to Work” by Glassdoor
• Canada Award for Excellence for Mental Health at Work – 2021
• Flexible hybrid work model including in-country work-from-home if you prefer.
• Pension, stock and savings programs to help build and enhance your future financial security
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly, collaborative and inclusive culture
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• Competitive salary and bonus structure influenced by market range data
• A common sense dress code, where you decide how you dress based on your day
• The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 104,000/104 000 – 171,700/171 700

Job Category: IT – Technology Services

Posting End Date: 09/12/2021

Company: Sun Life Financial

Expected salary: $104000 – 171700 per year

Location: North York, ON

Job date: Fri, 26 Nov 2021 07:55:15 GMT

Job Source: Careerjet.ca

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