Director, Service Operations

Job title: Director, Service Operations

Job description: New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.

Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK and beyond.

This is a full-time position, with the ability to work in one of many offices across the globe or remotely.

The purpose of this role is to lead our team that oversees smooth customer experience across a variety of Crimson programs, by:

• Delivering – high quality and engaging program experience that facilitates student outcomes and satisfaction
• Providing access to leading services, content & curricula that support the programs and teams delivering them

What are the main responsibilities for this role?

• Managing Crimson’s international network of Education Coordinators through its next stage of growth, helping drive better student and department outcomes
• Working closely with Crimson’s Service Development and Strategy teams to optimize the customer experience, taking responsibility for customer success at all stages of the client journey
• Working closely with Crimson’s COO and other Service department leaders to integrate and grow new service lines
• Regularly modelling, monitoring, and reporting on the commercial impact and status of internal projects within the Service team
• Leading and growing an international team of 50 to accomplish all the goals listed above, while creating an attractive work environment to recruit and retain talent
• Other tasks as needed by the Service leadership team

What skills and experience are required?

• Top-notch management abilities to effectively direct and motivate large teams
• Analytically sound judgment to make big-picture decisions for the department off of a mix of quantitative and qualitative inputs
• Cultural familiarity and fluency for cultures around the world, with the interpersonal skills to work with employees from many different backgrounds
• A reasonable understanding of the US and UK application pathways to be able to opine effectively on strategies to increase customer success
• Excellent communication and organizational abilities to process various workflows
• High learning adaptability to pick up all the skills needed and work with a team spread across five continents
• Advanced interpersonal skills to problem solve in high-pressure and stress situations
• High-quality project management skills to ensure balanced execution of long-term strategic initiatives and consistent achievement of quality control KPIs

If you’re passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting edge technology then we’d love to hear from you!

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Company: Crimson Education

Expected salary:

Location: British Columbia

Job date: Wed, 03 Mar 2021 23:11:11 GMT