Enablement Lead – Technology Services (Remote)

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Job title: Enablement Lead – Technology Services (Remote)

Job description: Company Description

Shopify is an e-commerce platform with the mission to make commerce better for everyone. It currently powers over 800,000 merchants in more than 150 different countries. Shopify Plus is a segment within Shopify, working with some of the world’s largest and coolest brands like GE, KITH NYC, Budweiser, and Kylie Cosmetics. Shopify Plus provides high-volume, high-growth merchants an enterprise e-commerce solution without the traditional headaches.

Shopify is now permanently remote and working towards a future that is digital by default. about what this can mean for you.

Job Description

The world has changed and we’re changing with it! Although our roots are in e-commerce, we are working with many of the world’s most innovative brands on the renaissance of online and in-person commerce, powered by Shopify technology.

Talking to merchants about Shopify Technology is the cornerstone of our Technology Services (TS) team. As the product and technology experts, we work directly with our merchants to help them make great technology decisions for their business. The market is changing fast, and this team needs to move faster to help pave the future for our merchants. A big investment to keep this team moving forward is in enablement. One of our four key strategic imperatives for 2021 is to invest in our people, and the TS enablement team is a critical group to deliver on that focus.

Our team is rounding out in skills and we’re looking for leadership with experience in learning & development / enablement to really drive the team to fantastic outcomes. This role will be responsible for the strategy, programs, and execution of scaling a best-in-class Enablement team.

As our merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and support our merchants by operating in a fully distributed work-from-home “digital by design” environment as we build the future of commerce.

Major responsibility: these are some of the things we’d be looking for you to do in your role

Major responsibility: these are some of the things we’d be looking for you to do in your role

Work with leaders in Technology Services to understand the knowledge and skill gaps

Lead the vision, narrative and value of enablement programs with a focus on communicating the impact of our enablement programs

Lead the strategy, execution and continuous improvement of the existing Technology Services Enablement team – including all enablement programs, onboarding and overall team building

Provide guidance on design / development / implementation of enablement programs with a focus on asynchronous and on-demand programs that meet our distributed workforce needs

Bring to life standards, frameworks and process to allow us to deliver enablement programs consistently which will also allow us to also add new programs quickly

Work with key leaders in the business both Globally and Regionally to understand their perspectives, needs, and challenges related to enablement and identify opportunities for growth within the Technology Services team

Identify KPIs and manage all programs to clear performance goals and regularly report results to key business stakeholders

Build and grow the TS Enablement team; develop your people

Coordinate with broader enablement teams to drive continuous program improvements and efficiencies

Partner and work collaboratively with internal teams such, Merchant Success, Sales, Product, and Talent

Qualifications

What we’re looking for: Checking all the boxes below is usually impossible, but these are the skills and experience we are thinking about for a successful candidate.

A demonstrated senior people leader rooted in delivering results with large-scale, cross-functional teams

Experience building programs and leading enablement, training, and learning & development

Comfortable with change; can adjust on the fly and has a strong default to action

Strong coaching skills to develop and build a global team

Track record of producing, driving adoption, and measuring the impact of enablement programs

Has a strong operational background with a track record of making data driven decisions

A builder, who knows what good looks like and brings the experience to build programs

Likes working in a fast-paced dynamic environment and can balance setting strategic priorities with high-quality, tactical execution

You are:

Passionate in your pursuit of a better merchant experience

Highly organized

Enthusiastic about knowledge and enablement

Knowledgable about, and are genuinely curious about the enablement as a craft

Proactive, proven project / program management skills , and independent when managing multiple competing priorities

An active contributor (has ideas, shares ideas, welcomes feedback)

Tools of our Trade:

Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.

Salesforce

LevelJump

Guru

G-Suite skills

Gong

Additional Information

Adam is looking forward to reading your application.

Applications will close May 28 2021, at 12:00 a.m. EST

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Company: Shopify

Expected salary:

Location: Ottawa, ON

Job date: Thu, 20 May 2021 22:53:44 GMT