Indigenous Patient Navigator, BC Children’s & BC Women’s Hospitals

Job title: Indigenous Patient Navigator, BC Children’s & BC Women’s Hospitals

Job description: Indigenous Patient Navigator

BC Children’s & BC Women’s Hospitals (C&W)

We are seeking an Indigenous Patient Navigator to support the patients & families at BC Children’s & BC Women’s Hospital

The C+W Indigenous Health Program has a history at the BC Children’s and Women’s hospital (C+W) going back nearly 30 years, and has continued to grow and evolve. The program supports Indigneous patients and families from all over BC who attend C+W for services with cultural and emotional support. As well, one of the services stay connected with families who need additional support in coordinating their care plan once back at home.

The Indigenous Patient Navigator will be a member of the Indigenous Health team and focus on quality and risk and patient advocacy.

• Support integration with existing navigational and advocacy support currently provided by community and regional health authority partners and supports Indigenous communities and organizations to improve access to appropriate care.
• Act as a resource for both Indigenous clients and healthcare providers to ensure the provision of care is culturally safe and client-centered and supports the improvement and performance of health care services through the promotion of cultural safety and cultural humility training and education for staff and employees of PHSA.
• Facilitate relationship building between Indigenous communities, PHSA programs and services and community sites/clinics within the region.
• Provide support and advocacy for clients by facilitating and coordinating access to health care services, addressing cultural/spiritual needs, and networking with Indigenous and non-Indigenous health system and community partners.

The Indigenous Patient Navigator also be required to perform the following:

• Develop relationships with indigenous partners
• Act as advocate for our patients & families
• Cultural safe approach in the work
• Work alongside our interdisciplinary clinical teams to support understanding and awareness of cultural safety and racism

You have:

• A level of education, training, and experience equivalent to diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline,
• One (1) to three (3) years’ recent related experience working in Indigenous healthcare.

*** C&W’s Indigenous Health holds Special program status and preference will be given to applicants to Aboriginal Ancestry.

Your knowledge, skills and abilities:

• Demonstrated knowledge and experience working with Indigenous (First Nations, Metis and Inuit) communities and organizations.
• Extensive knowledge of Indigenous peoples’ demographics, languages, cultures, customs and traditions.
• Experience or knowledge of the health care system and community based resources within the region.
• Demonstrated knowledge, understanding and application of cultural safety and competency within healthcare.
• Demonstrated understanding of Canadian colonization, Indigenous specific racism and its impact on the current health and wellness of Indigenous peoples.
• Strong verbal and written communication skills.
• Ability to work effectively within a multi-disciplinary team. Ability to use sound professional judgment, empathy, compassion and integrity.
• Ability to prioritize workload, keep accurate records and write reports as necessary.
• Ability to adapt as the Indigenous care program evolves.
• Ability to work independently and utilize strong time management skills to meet deadlines and accomplish objectives.

**For a full overview of the Duties & Accountabilities, please contact Talent Acquisition Advisor, Veronica Wong via email:

***All applicants are encouraged to submit a Cover Letter with their resume.

What’s in it for you

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to more than 2,000 in-house training programs.
• Enjoy a comprehensive benefits package, including municipal pension plan.
• 12 annual statutory holidays with generous vacation entitlement and accruement.
• Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Regular, Full-TimeLocation: Vancouver, BC
Applications will b

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children from across British Columbia.

BC Women’s Hospital + Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCCH & BCW are part of Provincial Health Services Authority ( ) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of June 1, 2021. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.
Labor Agreement Excluded
Requisition # 109157E-2356666
Work Site 4500 Oak Street, Vancouver
Job Type Regular, Full-Time
FTE 1.00
Hours of Work 08:30-16:30
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 23-Jun-2021

Company: Provincial Health Services Authority

Expected salary:

Location: Vancouver, BC

Job date: Thu, 27 May 2021 07:25:08 GMT