Information Systems Officer, User Service (MTIS)

Job title: Information Systems Officer, User Service (MTIS)

Job description: Work at CBC/Radio-Canada

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Media Technology and Infrastructure (MTIS) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly-regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force. MTIS is the team making it happen.

Please note that this is a temporary full-time position until March 31, 2022.

Your role

The opportunity

As part of the move to the new Maison Radio-Canada, CBC/Radio-Canada is looking for an Information Systems Officer, who will be responsible for responding to users’ IT and office automation problems immediately following their respective moves. You must be able to analyze problems related to computer peripherals and software in order to ensure the availability of computer systems and office software. You will help support users throughout different CBC/Radio-Canada departments. You will also work in collaboration with the teams in the newsroom as well as television production an radio for Radio-Canada.

As our new Information Systems Officer, you will:

• Conduct first level support for the end-users for issues related to software, hardware, multimedia and network, and escalate to second level support as needed
• Update / upgrade computers for all employees
• Prepare new computers
• Validate request priority
• Ensure request and incident follow-ups
• Clarify and validate client needs
• Propose different solutions to complex issues and needs
• Create and update documentation to be used by the team
• Identify problematic situations
• Respect established workflows and processes

Qualifications

We are looking for a candidate with the following:

• College diploma in computer science or a D.E.P in computer support
• Minimum (2) years’ experience providing onsite and telephone IT support
• Knowledge of Google and Windows environment
• Knowledge in installing and configuring the physical components of a computer and operating systems
• Good knowledge in solving problems related to desktop software in a Microsoft environment
• Good knowledge of support processes prescribed by ITIL
• Technical troubleshooting knowledge
• Using common troubleshooting and anti-virus/anti-spyware software
• Good communication skills and outreach to users
• Knowledge of the digital production environment (an asset)
• Knowledge of IP and mobiles phones (Samsung – Andoïd and iPhones – IOS)

Selected candidates will be tested as follows:

• Theory test: Position-related knowledge
• Interview

Think this job is meant for you but worried you don’t have it all? At CBC/Radio-Canada we know that not everyone takes the same path when it comes to building their skills. Hands-on experience, intelligence, innovation, a passion for learning and a team-focused approach can combine to form the best set of qualifications. If you feel you meet 70% of the requirements we are seeking and you are excited by the possibility of growing our company, take a chance and express your interest.

If this sounds interesting, please click on ”Apply online”. We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Wherever in the wording of the job description either gender is used, it shall be understood to include all genders.

Company:

Expected salary:

Location: Montreal, QC

Job date: Sun, 13 Jun 2021 02:48:48 GMT