Information Technology Specialist

Job title: Information Technology Specialist

Job description: Overview

Reporting to the Director of Information Technology, Science, the Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Science. Responsibilities include maintenance, updates and configuration of computing environments and supporting infrastructure enabling and improving outcomes for teaching, research, and administrative computing in the Faculty.

Responsibilities

Provide Client Support Service for Computing and Related Technologies

• Respond to initial requests for information or assistance, prioritizing response among multiple requests
• Work with clients to understand and resolve their computing and related technology issues
• Resolve problems where the incumbent has the required skills and resources. Forward problems to those who are best suited to solve them based on expertise and resources availability
• Keep clients informed of the progress toward resolution of their issues
• Communicate with clients and peers (within the department and elsewhere) effectively, clearly, and with empathy
• Provide documentation for both technical and non-technical audiences
• Record work activity for both internal and client use

Systems and Applications Management

• Specify, recommend purchase, and test computer hardware and software.
• Manage the hardware lifecycle, from provisioning and deployment through decommissioning
• Specify, test, and deploy systems and application software on a variety of platforms, including servers, desktop, and laboratory systems
• Manage large and complex computing environments
• Manage and maintain network services in support of the Faculty’s operations
• Document systems, processes, and procedures
• Diagnose and resolve system and application problems, monitor system and application performance

Solve a wide range of problems creatively and effectively

• Employ general principles to understand and solve problems
• Apply experience and judgement to explore possibilities, recognizing preferred approaches and solutions. Identify circumstances when standard approaches to problem solving are practical as well as those requiring creative thinking and ingenuity
• Use a disciplined approach to all aspects of problem resolution
• Adopt an abstract approach to problem solutions, to be able to choose and create general, scalable, standards-based solution to problems where possible
• Seek solutions which can be applied to benefit large client bases, extending to the faculty and the campus where applicable

Builds and Maintains Strong Interpersonal Relationships

• Demonstrates skills in understanding and dealing with diverse client and co-worker needs. Assists team members with overcoming obstacles and act as an effective liaison
• Actively seeks information about the underlying needs of a client, beyond those expressed and matches these to standard or customized products, services or other support activities
• Interacts with external vendors and service agencies as needed. Reports problems involving external agents to the appropriate manager, organization or group

Obtain and maintain technical knowledge

• Through practical experience and professional development, keep abreast of current computing-related technology as it relates to currently used system configurations, technology and applications used within the University, and potential acquisitions related to client needs

Qualifications

• A university degree in a computing discipline with relevant experience, or equivalent combination of education and experience
• 2-3 years of progressive experience supporting a computing environment
• Proven knowledge of IST methodologies, processes and practices
• System administration skills for at least Windows based system, or equivalent skills in software development or systems support, with demonstrated potential to gain expertise in other areas
• Strong analytical and problem-solving skills that rely on a structured approach with the ability to learn new concepts/processes
• Effective planning and organizational skills with the ability to adapt to change and perform under pressure
• A continuous improvement mindset and an exceptional customer service focus are critical for success along with exceptionally strong detail and problem-solving skills
• Strong Client service skills and demonstrated ability to work as part of a team
• Ability to apply abstract thinking, theories, and logic to analyze and evaluate solutions, and non-routine problems
• Ability to work with minimal supervision
• Good organization and time management skills
• Ability to learn quickly and adapt to change
• Hours of work are similar to standard office hours, with some flexibility in scheduling and the occasional requirement for work to be done outside of office hours for emergency situations or to minimize disruptions to clients

Vaccination Requirement Statement

Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here: .

The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to:

Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.

The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.

Company: University of Waterloo

Expected salary: $63737 – 79672 per year

Location: Waterloo, ON

Job date: Fri, 23 Sep 2022 03:18:00 GMT

Job Source: Careerjet.ca

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