Information Technology Specialist

Job title: Information Technology Specialist

Job description: Overview

The Math Faculty Computing Facility (MFCF) supports the computing needs of all members and visitors of the Faculty of Mathematics apart from the members of the David R. Cheriton School of Computer Science.

Responsibilities

The Information Technology Specialist (USG 9) is responsible for running the day-to-day operations of the Math Faculty Help Centre. This includes assisting with the computing environments and their supporting infrastructure, as well as enabling and improving the outcomes for administrative, teaching, and research computing. The Information Technology Specialist is expected to assist with the key accountabilities: Client Service, Systems and Application Management, and Services Development. The incumbent will be expected to resolve common issues independently or escalate the request to the IT support group when necessary.

Qualifications

• College diploma or university degree in Computer Science or related technical field
• Basic working knowledge of computer hardware components, and their characteristics
• Basic working knowledge of at least one operating system and can perform tasks (such as system installation) using established methodologies and procedures
• Able to recommend appropriate software for use in a specific application
• Familiar with basic single-user system management operations on at least one type of system
• Working knowledge of at least one programming language, and can design, test, and document simple programs, forms, or interfaces
• Working knowledge of at least one type of electronic desktop and can make effective use of the desktop to carry their own work, and to assist others
• Able to contribute to the provision of an existing service
• Able to develop an area of specialization within the MFCF team and the scope of MFCF activities
• Able to interact with their team lead, while working with functional independence within established procedures
• Some system skills in one or more of Windows, macOS, and Linux based systems would be considered an asset
• Experience with remote management tools such as Beyond Trust and Apple Remote Desktop would be considered an asset
• Should be proficient with collaboration tools such as MS Teams, Zoom, and Skype for Business
• Listens and effectively responds to clients’ routine questions, in a timely fashion according to service standards
• Clearly documents client requests while keeping the clients informed of the progress
• Ensures that deadlines are met and keeps stakeholders informed of task/project/program status
• Participates in the planning of activities on well-defined tasks and organizes work on assigned tasks
• Exchanges knowledge with colleagues and clients and demonstrates tact in dealing with differences of ideas and opinions, and shares learning with less knowledgeable individuals
• When communicating with other IT staff, exchanges detailed information concerning technical matters with clarity and conciseness, both orally and written

Vaccination Requirement Statement

Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here: .

The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to:

Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.

The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.

Company: University of Waterloo

Expected salary: $63737 – 112436 per year

Location: Waterloo, ON

Job date: Thu, 04 Aug 2022 22:55:03 GMT

Job Source: Careerjet.ca

Click Here to Apply