Information Technology Support Technician
Job Overview
Job title: Information Technology Support Technician
Job description: Forbes includes U of G Among Canada’s Best Employers
Office, Clerical and Technical
Position covered by the Collective Agreement with USW Local 4120 Information Technology Support Technician Laboratory Services Division
Temporary full-time from September 2022 to July 2024
Temporary absence of the regular incumbent
Hiring #: 2022-0605
Please read the Application Instructions before applying
Laboratory Services is seeking a highly motivated, self-starter to provide a wide range of timely support services to 300+ users. Under the guidance of the Technical Supervisor, Network and Business Systems, Laboratory Services Division, the incumbent will be responsible for the provision of a broad range of computing, networking and telecommunications support services, across multiple ISO registered sites. All incoming issues will be reviewed, assigned priority and resolved/escalated. Through face-to-face, telephone, and email interaction, staff and clients will be assisted with IT-related problems (i.e. computer, networking, email, printer, scanner, desk/cell phone, LabVantage, Microsoft Suite, etc.) and will receive follow-up contact to ensure satisfactory resolution.
This position is the first point of contact to IT support within Laboratory Services providing computer hardware and technical support to staff and clients located in Guelph and Kemptville. Responsibilities include: creating and maintaining computer and user accounts in a Microsoft and OES SuSe Linux environment; co-ordinating, installing, and upgrading both networked and non-networked computer systems; assisting with interfacing of instrumentation computers to the LIMS for automated data retrieval and delivery using required interfaces to clients; performing basic monitoring, troubleshooting and repairing all aspects of printers, desktops, laptops and tablets, their operating systems and hardware; providing user support and training for both network and business software and hardware including printers, fax machines and scanners; monitoring and responding to Lab Services IT email ticketing system, triaging and where necessary, escalating critical alerts quickly to minimize service interruptions.
Requirements of the position include:
- Two-year college diploma in computer engineering technology or computer system technology and some relevant experience, or an equivalent combination of education and experience.
- Microsoft A+ certification preferred.
- Proven knowledge of several different operating systems and hardware platforms including Microsoft Windows, Novell OES, Linux and Apple.
- Basic knowledge of network protocols, principles, and concepts including the ability to troubleshoot local connectivity issues.
- Ability to follow defined operational standards and understand Laboratory Services critical infrastructure and server operating systems.
- Strong interpersonal and communication skills (written and verbal) as well as professional phone etiquette.
- Demonstrated ability to manage tasks under stress, work independently, to prioritize work in a fast paced, high-pressure environment.
- Knowledge of laboratory testing operations and terminology is preferred.
Hours of work will be Monday-Friday, 35 hours per week, 9:00 AM – 5:00 PM, or as determined by organizational requirements, with occasional scheduled or emergency overtime (including weekends).
Covering Position Number 481-053
Classification USW, Local 4120 Salary Band 5
Normal Hiring Range $25.92 – $28.96 per hour
At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.
Posting Date: 2022 08 29
Closing Date: 2022 09 06
Company: University of Guelph
Expected salary:
Location: Guelph, ON
Job date: Wed, 31 Aug 2022 22:23:18 GMT
Job Source: Careerjet.ca