Information Technology Technician

Job title: Information Technology Technician

Job description: 45467 – Orillia – Rotation – 12 Months

Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. New employees will be required to declare their vaccination status to Hydro One. Employees who do not provide proof of vaccination status may not enter any 3rd party locations that require full vaccination (e.g. customer properties).

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

*NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes. Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!

In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!

1.Perform equipment installations. Receive and review work orders,
identifying any inaccuracies, omissions, or incompatibilities in
equipment components. Follow-up with department analysts to resolve
identified problems. Install boards, components, and peripherals.
Install discrete components (eg, PC’s) on networks. Install terminals
and printers. Assist other department members with major installation
work, as assigned. Load operating software, including communications
drivers, using utilities and commands of the operating software.
Install specified application software as requested (ie, a designated
subset of the principal software packages supported by the Division such
as spreadsheet, database, word processing, packages, etc). Verify proper
hardware installation by performing established testing routines.
Verify hardware/software interfaces using application commands and
developed test applications. Refer verification problems to Supervisor.
2.Manage incoming help desk requests via telephone and electronic
messaging. Perform maintenance service work. Receive and review on-line
deficiency reports. Perform preliminary trouble diagnostics, contacting
client to assess the nature of the reported problem and to determine
possible cause of failure. Use resource information available to draw
necessary materials from stock and proceed with assignment in accordance
with on-going unit work routines. Use diagnostic software packages and a
variety of test equipment (eg, digital volt meters, oscilloscopes,
breakout boxes, data scopes, error analyzers, etc) to determine failed
component. Replace faulty components with spares, or, perform machine
swaps. Perform preventative maintenance as part of each service call.
Perform established tests of hardware and, if necessary, operating and
designated application software to verify effective restoration.
Prepare and submit service call documentation in accordance with unit
work procedures. Prioritizing and scheduling problems for resolution;
escalating problems as required. Work effectively with internal clients
and external vendors.
3.Perform equipment repair work in the computer maintenance shop.
Refurbish and rebuild small peripheral devices (eg, printers, tape backup
units, etc), including dismantling, identifying and replacing worn
parts, and performing testing routines to ensure restoration of device
to peak operational state.
4.Carry out equipment modifications in accordance with Engineering
Change Orders (ECO’s). As specifically assigned, or as part of a service
call, alter components and boards including rewiring where necessary.
5.Perform trouble-shooting activities as assigned by Supervisor to
investigate recurring equipment problems, including applying diagnostic
methods and steps defined by Supervisor and reporting results for
his/her review and further analysis.
6.Maintain parts inventory, including receiving goods into stock,
monitoring inventory levels, and ordering stock at predetermined
inventory levels. Order parts for particular assignments upon

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2022.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Deadline: October 10, 2022

In the event you are experiencing difficulties applying to this job please consult our help page .

Company: Hydro One Networks

Expected salary:

Location: Orillia, ON

Job date: Tue, 04 Oct 2022 22:49:00 GMT

Job Source: Careerjet.ca

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