Instructional Technology Technician

Job title: Instructional Technology Technician

Job description: Genius Solutions is a leading developer of ERP software for small and mid-size manufacturers. Our people take on exciting challenges in a warm and motivating environment where the decision makers are part of the team. Genius is a fast-growing company, with a young, dynamic, and highly skilled team, that encourages curiosity, the sharing of ideas, and across-the-board collaboration to accomplish our goals.

Instructional Technology Technician

What will my role and responsibilities be?

• Create, edit, and review interactive, focused training modules, instructor-led training materials, and editorial content for a digital-first environment.
• Work with subject-matter experts and instructional designers to integrate e-learning content to the company’s LMS.
• Maintain the company’s training software — including uploading training material into the system, updating information, and removing training that is no longer available — and create virtual events.
• Maintain and adapt the LMS structure based on customer needs, maintain the user base as well as analytics.
• Coordinate the virtual class environment and communicate procedures with customers.

What will a typical week look like?

• On Monday mornings, start your week with an L10 meeting with the Education services team

45% of your time will be dedicated to:

• Creating, editing, and publishing video lessons that explain to our customers how to apply the industry’s best practices using our system, Genius ERP

25% of your time will be dedicated to:

• Applying the instructional structure layout to the LMS, Genius Academy.
• Collaborating with the marketing department in making the LMS platform branding as well as the look and feel consistent with the company’s image.
• Uploading media content on Genius Academy (LMS).
• Improving the user interface (search filters, tags, direct URL links) of the LMS platform.

15% of your time will be dedicated to:

• Coordinating virtual classes (mainly registrations and communiqués) and communicating procedures to customers.

15% of your time will be dedicated to:

• Onboarding customers to the platform and supporting existing customers, answering their questions.
• Managing the user base and gathering weekly analytics about customer behaviors on the platform for the department to perform the Kirkpatrick and ADDIE evaluation methods.
• Sending and collecting data from internally designed surveys to probe customers on their education experience.
• Acting as a point of contact for both internal and external users.

Do I have the requirements needed?

• College and/or advanced degree in interactive media, communication, or administration.
• 1 to 2 years of relevant experience.
• Bilingualism and impeccable command of both official languages (French and English, both written and spoken).
• Great command of the basic tools of video editors, mostly Camtasia
• Experience in content production is a must have.
• Experience using and maintaining an LMS platform is an asset.
• Experience in a manufacturing environment with an ERP system is a plus.
• Candidates must have a strong attention to detail, initiative, and be quality focused.
• Enjoys working in a challenging and fast-paced environment.
• Highly organized person by nature is essential.

What Are the Advantages of Working at Genius?

• A flexible working schedule with the possibility of long-term remote work.
• Competitive salary with participative RRSP.
• 7 paid personal days a year in addition to paid vacation days
• Collective insurance and access to telemedicine
• Free parking lot and easy access to public transit
• Social activities, fresh fruits, and free coffee
• Annual allowance for registration in a physical activity of your choice and four paid hours to do some volunteer in our community
• Ping-pong, pool, and baby-foot tables as well as board games and video game consoles in the cafeteria
• And much more…

Genius? Who Are You?

Sharing Our Values:

• Curiosity: Continually wanting to learn, having the courage to explore and ask difficult questions.
• On a Mission: Not limiting yourself to “OK.” Committing to going above and beyond and offering solutions that are worthy of the name “Genius.”
• Energy: Acting with passion to give your all and helping customers grow.
• Trust: Being honest, transparent, and having integrity. Establishing sustainable trust with our customers and employees.

Company: Genius Solutions

Expected salary:

Location: Sherbrooke, QC

Job date: Sat, 22 May 2021 22:56:40 GMT