IT Access Provisioning Analyst

Job title: IT Access Provisioning Analyst

Job description: Position: IT Access Provisioning Analyst

Location: Calgary, Alberta
Job Id: 2730 # of Openings: 1

About Compugen

Compugen is one of Canada’s top Information Technology (IT) solution providers with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

Every day, over 1500 dedicated employees across Canada focused on providing extraordinary customer service and support experiences to private and public sector organizations. The Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.

As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities.

A Senior Deskside Support Analyst is an expert in Customer Experience. They will have diverse technical skills and deep understanding of system functionality making them leaders in the Information Technology industry.

Responsibilities:

Excellent communication and time management skills

Serving as the first point of contact for customers seeking technical assistance.

Showcase new technology to business users

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Determining the best solution based on the issue and details provided by customers

Daily incident management

Daily request fulfillment

Qualifications:

Desired education: Diploma or Bachelor’s Degree in IT based program

Required experience: Information Technology: 2 years minimum

A Technical Diploma or University degree in Computer Science or related filed is an asset.

ITIL Certification Desirable

Knowledge of an incident and problem management tools and processes

Strong Windows 7 and 10 OS knowledge

Strong troubleshooting skills

Experience supporting Office Suite of products

Good written and verbal communication skills

A sense of urgency to complete tasks and assignments

Ability to take direction and follow practices and procedures consistently and accurately

Good time management skills * Ability to work independently as well as in a team environment

​Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs

Apply for this Position

Company: Compugen

Expected salary:

Location: Calgary, AB

Job date: Sun, 20 Jun 2021 22:44:00 GMT