MANAGEMENT CONSULTANT – CMO

Job title: MANAGEMENT CONSULTANT – CMO

Job description:

• Job ID: 17860
• Job Category: Policy, Planning & Research
• Division & Section: Office of the Chief of Staff, Governance & Corporate Strategy
• Work Location: CITY HALL, 100 Queen St W
• Job Type & Duration: Full-time, Temporary Vacancy, 18 months
• Salary: $103,303.20-$121,375.80, PSG #TM2201 and wage grade 7.5.
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 17-DEC-2021 to 31-DEC-2021

Manages and provides consulting services and leads/ supports corporate continuous improvement initiatives for senior management in the practice areas of; business process review and re-engineering; program and service review and improvement; quality assurance; customer service improvement, organization development; strategy development and planning; change management; and performance measurement, benchmarking and reporting of results.

Major Responsibilities:

• Provides client-driven, value-added management consulting services and strategic advice and support to divisions, agencies and corporations through a portfolio of diverse consulting projects and corporate continuous improvement initiatives reflecting practice areas
• Assists in the assessment and analysis of corporate organizational effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices
• Leads and/or supports cross-divisional teams in the development and application of corporate operational policies; identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommends changes to support management priorities and functions and strengthens internal controls
• Works in support of project/initiative steering committee and leads cross-divisional/agency teams and working groups
• Reviews and re-engineers business processes and work flows, to improve the efficiency and effectiveness of operations, establish service standards, assist in implementing required changes, and utilize performance measures to monitor the improvements achieved
• Collection and management using computer software and technical analysis and interpretation of financial and non-financial data as well as quantitative and qualitative statistics utilized in service evaluation and resource allocation process
• Shapes and defines consulting projects and corporate continuous improvement initiatives in consultation with clients and key stakeholders, determines focus, scope, objectives, methodology, activities and timing
• Designs and implements detailed plans and recommends policies/procedures for consulting projects and/or corporate initiatives
• Brings analysis and conclusions forward to the client/stakeholders, chairs meetings and promotes systematic discussion
• Analyzes internal trends, and external comparisons to other cities of performance measurement and indicator results to report on progress being made by the city, to identify areas for study/deeper analysis, and monitors performance after implementation of improvement initiatives to ensure improvements have been achieved
• Promotes organizational learning and facilitates the building of organizational capacity to undertake continuous improvement activities in the various practice areas through coaching, training workshops and other techniques
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limits
• Assumes a temporary, short-term managerial/supervisory role, if appropriate, in an organization unit during the transition or implementation phase of an organizational change project

Key Qualifications: * A post-secondary education in a professional discipline relevant to the job function, such as Business Administration, Public Administration, Public Policy, or combined equivalent of education and experience.

• Extensive experience providing consulting services to senior management in a large organization, in the areas of performance reporting, business process review and re-engineering, program review and service improvement, and strategy development and planning.
• Considerable experience in organization design and restructuring, change management and the use of organizational excellence techniques.
• Considerable facilitation experience at a senior level.
• Demonstrated analytical skills in assessing and reviewing business process to identify options, best practices, and opportunities to improve service delivery.
• Significant experience using Microsoft Office software (MS Access, Excel, PowerPoint, Visio & Word).
• Excellent organizational and project management skills with the ability to work with a team, both within the division and with other divisions and agencies, meet competing priorities and handle multiple tasks concurrently.
• Highly developed written and verbal communications skills with the ability to prepare written reports, deliver effective presentations and use the web to communicate complex information in an understandable way.
• Exceptional interpersonal and negotiation skills with the ability to establish positive working relationships, develop solutions, and interact and communicate effectively with divisional and agency staff, other municipalities and orders of government, and members of the public.
• Experience in conducting research and developing options, recommendations and reports that support decision-making processes.
• Experience managing complex projects, or strategic and operational reviews within a major public sector organization at the municipal level is an asset.
• Experience utilizing the Lean or Six Sigma methodologies is an asset.
• Project Management certification or accreditation would be an asset.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City’s .

Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City’s .

Company: City of Toronto

Expected salary: $103303.2 – 121375.8 per year

Location: Toronto, ON

Job date: Sun, 19 Dec 2021 05:01:42 GMT

Job Source: Careerjet.ca

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