Manager AdminAdvantage Administration
Job Overview
Job title: Manager AdminAdvantage Administration
Job description: Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
Job Description
Manager – AdminAdvantage Administration
AdminAdvantage is looking for a Manager to join our Group Benefits Administration team. The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.
The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.
You will be leading a team that supports large corporate clients, coordinating efforts to provide world class benefits administration and customer service. Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.
If you enjoy working in a fast paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!
What will I be doing?
Providing leadership, motivation and support to a team of PAD/Payroll Specialists and Senior Research Benefit Administrators, to ensure established objectives in service, quality and productivity are achieved.
Through recruiting, coaching, mentoring, team building and development opportunities, build a high performing cohesive team that delivers quality service.
Act as the point of contact for escalated requests from both internal and external customers.
Identify client needs, issues and perceptions and develop action plans to ensure a positive client and member experience
Coordinate service in partnership with BPS, and support groups in order to meet or exceed service expectations
Coordinate operational functions such as scheduling, planning, processes and quality controls, across multiple teams globally, including BPS team members
Seek out new opportunities and participate directly in continuous improvement projects.
Identify service, cost and employee experience improvement opportunities and create plans of action to address these
Support the financial contribution of AdminAdvantage through effective management of employee productivity and other expense control mechanisms, including E&E
Work closely with the RGO, Consultants and the BPS team members in order to completely understand and address client concerns and issues the first time, every time
Am I right for the job?
You are an experienced, sought-after leader with a proven track record of attracting talent, motivating your team and driving employee engagement
You are an approachable leader who acts with integrity and lives our values
Successful experience supporting client Service Level Agreements, including intraday, daily, weekly and monthly targets
Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset
You learn fast. You pick up new ideas, concepts, technologies, and tools easily
You are dedicated to continuous improvement, including digitization, innovation and automation
You are accountable – you make it happen, you own it and you find solutions
You strive to delight customers, their needs and their experience in doing business with us. You put the customer at the center of everything you do; and you treat our internal customers just the same
You are a master communicator – you can clearly articulate business needs between technical and non-technical resources as well as present strategy and vision to senior management
You are resilient, can adapt to change and lead others through change
You are a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts
You have a proven ability to collaborate and negotiate with various stakeholders with competing priorities, and you maintain your composure and best-self during challenging times or challenging interactions
You take care in balancing risk
You’re comfortable driving solution progress forward – even when your team doesn’t have all the answers yet
You are comfortable creating and managing resource assignments/scheduling
Strong Office 365 skills
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Company: Manulife
Expected salary:
Location: Montreal, QC
Job date: Sat, 25 Dec 2021 05:20:05 GMT
Job Source: Careerjet.ca