Manager of Payroll Administration
Job Overview
Job title: Manager of Payroll Administration
Job description: Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
Working Arrangement Hybrid
Job Description
Manager of Payroll Administration, Retirement Payroll Operations
At the core of our strategy is to put the customer at the center of everything we do. Our organization is at the forefront of bringing this to life. We directly support the Canadian Retirement and the US Retirement Businesses, as we strive to deliver exceptional service with every interaction and to enable our strategies through the delivery of a world class customer experience. This leadership role is an incredible opportunity to have significant, strategic impact on our organization and customers.
Job Summary:
The Manager of Payroll Administration, is accountable for exceptional service delivery across all lines of business. We receive regular payroll files from in excess 70,000 Pension Plan Sponsors!
Payroll file handling is a critical function requiring the timely and accurate reconciliation, and allocation of pension plan contributions. This function is a key core ability and is evolving with the growth in the payroll provider market place, changes in the payment industry, and keeping up with regulatory requirements. This leader will look for opportunities to engage employees and leaders alike – working directly within their team and across multiple matrix organizations. The successful candidate will lead and influence a small but critical team to embrace and seek changes, improve efficiencies, and reduce risk while maintaining or exceeding SLAs in a high growth environment.
Organizationally, this position is part of the Retirement Operations Function and reports into the Director of Payroll Support. This role will manage a team of electronic data analysts located in Canada at this time, with potential to lead others in the US and other global locations across multiple time zones. We’re looking for a leader who demonstrates a strong operational processing background including a strong focus on efficiency and risk mitigation. A collaborative, transparent leader who can create and communicate a vision and engage individuals to work towards objectives. This role requires a highly visible leader who fosters strong relationships, thought leadership and business knowledge and the ability to get things done.
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity, to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and collaborate to build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
Key Accountabilities:
Collaboration with key stakeholders will be essential for success
Accountable for delivering common goals, objectives and strategies that align to the priorities of the organization
Build a high performing, engaged team
Support use of automation, digitization to ensure a leading cost to service model
Create and deliver unbeatable service and operations in line with the brand mission and customer commitment at the right cost
Competencies:
Customer focused leader who is a change agent, so they always keep the customer and strategy in mind when designing a solution
A doer with entrepreneurial attitude and passion for results.
Ability to prioritize and work in a fast past environment with a desire to get things done
Collaborative and transparent working style
Flexible, steady under pressure, and willing to switch gears quickly.
Strong curiosity and desire to make the complex clear and to always ask “why”
Organized, self-directed, efficient, and able to manage initiatives
Ability to translate data and customer pain points into relevant actions for improvement
Excellent people and influencing skills to collaborate across teams to move forward on decisions and initiatives
Outstanding communication skills
Qualifications:
Strong background in Operations leadership
Knowledge of Retirement and/or Payroll Operations is an asset
Experience with optimizing the use of existing technology, and implementing new technology, is an asset
Understanding of core principles of effective and efficient operations design and leadership
Understanding of corporate climate and culture
Leading multi-faceted, complex and fast paced operations business
Commitment to client service & problem resolution
Strong communication and interpersonal skills needed to effectively build relationships, to collaborate and communicate with internal stakeholders, and customers
Ability to work effectively within geographically dispersed team, leverage knowledge across the organization.
Outstanding ability to break down complex cases, recommend and implement a solution
#M-CA-IN-CM
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Company: Manulife
Expected salary:
Location: Halifax, NS
Job date: Wed, 20 Jul 2022 04:45:07 GMT
Job Source: Careerjet.ca