MANAGER, TECHNOLOGY INFRASTRUCTURE

Job title: MANAGER, TECHNOLOGY INFRASTRUCTURE

Job description: Job Description

MANAGER, TECHNOLOGY INFRASTRUCTURE

BUSINESS TECHNOLOGY SERVICES

NorQuesters are difference makers and we’re searching for someone dedicated to making a difference to join our Business Technology Services team as the Manager, Technology Infrastructure. The successful candidate will thrive in showcasing our values of finding ways forward and being boldly curious and intentionally courageous as they lead the Technology Infrastructure team in the strategic plans for infrastructure capacity.

Through careful planning, organization and team management, this role will ensure the stable operation of NorQuest’s IT infrastructure by developing, configuring, maintaining, supporting and optimizing key functional areas related to the college’s technology infrastructure. This position works closely with the Director of Business Technology Services and other senior leadership, faculty, staff and stakeholders in order to determine, recommend, implement, and support technology solutions that meet he needs of the organization.

How you’ll make a difference

• Research, design, implement and support short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements
• Develop, implement, and maintain standards, procedures, and associated training plans for infrastructure administration and project management
• Work with stakeholders to define business and systems requirements for new technology implementations
• Manage and provide oversight for the design, maintenance, development, and evaluation of all infrastructure systems, including server and storage infrastructure, data center operations, LANs, WANs, internet, intranet, and wireless implementations
• Test network and server performance and provide related statistics and reports
• Practice IT asset management, including maintenance of component inventory and related documentation
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts
• Negotiate with vendors, outsourcers, contractors, and other third parties to secure infrastructure-specific products and services
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including: networks, data centers, servers, telecommunication systems, and associated hardware
• Manage and monitor operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base
• Assess and approve the purchase of equipment and supplies to meet operational requirements of the college
• Effectively lead and coach team members in a way that allows them to meet or exceed their clearly defined goals

What you bring

• A degree in Computing Sciences, Sciences or other relevant post-secondary degree Equivalent combinations of education and experience may be considered.
• An ITIL v3 or v4 Foundations certification would be an asset.
• Five years of experience in an IT leadership or management position
• Five years of experience managing and/or delivering infrastructure design and operational excellence
• Five years’ experience managing and/or configuring enterprise-wide infrastructure including server and storage infrastructure, data centers, LANs, WANs, WLANs, VPNs, data communications, and telecommunication systems
• Proven experience in IT infrastructure planning and development
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, and network interface cards
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunication principles
• Knowledge of IT Service Management processes and experience with related platforms (eg. ServiceNow)
• Knowledge of current protocols and standards
• Knowledge of applicable data privacy practices and laws

What makes you a Difference Maker?

• Strong interpersonal skills including tact, poise, judgement, political sensitivity, and emotional intelligence
• Proven ability to create inclusion while working with diverse groups of people
• Exceptional written and verbal communication skills
• Ethical decision-making skills and the ability to conduct business with honesty and integrity
• Fiscally responsible with the capacity to create and manage complicated budgets
• Demonstrated problem-solving and dispute resolution skills and ability
• The ability to negotiate using analytical, influence and persuasion skills while working with external vendors, suppliers, consultants, outsourcers, and other third parties
• The ability to analyze and interpret information contained in technical and business related documents, write reports and correspondence, and effectively relay/present information accordingly
• Proven ability to work and respond in a high stress, high volume, fast paced environment where priorities can shift quickly
• You are a motivational leader with the ability to coach and mentor teams to success.

SALARY: $84,748 to $105,965 reflective upon what you bring. AKA your education and experience. Plus, immediate access to our great pension and benefit programs.

NorQuest College offers flexible work options that include working on campus, working from anywhere or a blend of both!

COMPETITION NUMBER: 2021 – 2992

CLOSING DATE: June 13, 2021

Apply to become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

Psst: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

Difference Makers. If we were to describe what NorQuest College is, we’d say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.

So how do we make differences?

• We empower NorQuesters. When it comes to working, it’s up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs—lead from where you are, be dependable, find ways forward—to name a few, but how you do that is your choice!
• We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
• We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Metis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.

And that’s a snapshot of how we are Difference Makers. But there’s so much more to us and we invite you to !

Company: NorQuest College

Expected salary: $84748 – 105965 per year

Location: Edmonton, AB

Job date: Thu, 27 May 2021 22:59:07 GMT