Medical Education Help Desk Coordinator

Job title: Medical Education Help Desk Coordinator

Job description: Date Posted: 09/15/2021
Req ID: 14101
Faculty/Division: Temerty Faculty of Medicine
Department: Postgraduate Medical Education
Campus: St. George (Downtown Toronto)

Description:

About us:

Home to over 40 departments and institutes, the University of Toronto’s Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

Your opportunity:

The Department of Postgraduate Medical Education (PGME) offers a collaborative professional learning environment dedicated to supporting learners, faculty and staff. We offer a respectful team-oriented culture and value the dedication and innovation of all staff who contribute to our mission. We believe in ongoing improvement and innovation and promote a strong commitment to work-life balance among our employees.

As Medical Education Help Desk Coordinator, you will provide front line customer service to our postgraduate medical education community as they interact with our primary online system for the purposes of registration, assessment, evaluation and scheduling. The user base of the Postgraduate Web Evaluation and Registration (POWER) system, includes over 8,000 University and hospital employees, administrative staff, physicians, and learners – clinical fellows and medical residents. Serving as an integral team member of our Policy, Analysis and Systems Unit, you will support and troubleshoot problems related to POWER, and assist with identification, planning and implementation of newenhancements and in the development of long-term plans regarding Information Technology for PGME and all systems usage.

Your responsibilities will include:

• Responding to end-user service requests in a timely manner and resolving issues and escalating problems as required
• Providing detailed explanations on computing procedures
• Applying established standards when resolving routine and documented end-user issues
• Following-up with end-users on outstanding technical issues
• Serving as a technical resource on hardware and software related issues
• Training end-users on procedures and IT systems in group and individual settings
• Drafting and editing training content and supporting documentation

Essential Qualifications:

• Bachelor’s Degree or acceptable combination of equivalent experience
• Minimum three years working with and supporting a registration and evaluation system
• Experience serving as a primary point of contact, managing and troubleshooting customer service requests
• Demonstrated experience developing and delivering in-person and web-based training and providing comprehensive support to end-users
• Experience managing data and generating reports
• Advanced technical skills, including proficiency with MS Office Suite and comparable registration and evaluation systems
• Excellent problem solving and communication skills
• Ability to work effectively in a team environment and interact with a wide range of stakeholders
• Relentless attention to detail and accuracy is imperative
• Strong commitment to customer service excellence
• Ability to learn, understand, and apply new technologies
• High degree of initiative

Assets (Nonessential):

• Experience working with POWER system preferred
• Exposure to help desk software

To be successful in this role you will be:

• Communicator
• Meticulous
• Patient
• Problem solver

This is a term position, ending March 2023.

Closing Date: 09/26/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 — $58,824 with an annual step progression to a maximum of $75,227. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Dinuka Perera

Company: University of Toronto

Expected salary: $58824 per year

Location: Toronto, ON

Job date: Thu, 16 Sep 2021 22:38:03 GMT

Job Source: Careerjet.ca

Click Here to Apply