Process & Systems Improvement Leader – BC Women’s Hospital + Health Centre

Job title: Process & Systems Improvement Leader – BC Women’s Hospital + Health Centre

Job description: Process & Systems Improvement Leader

BC Women’s Hospital + Health Centre

Vancouver BC

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

Reporting to Manager, Process and Systems Improvement, Strategic Transformation & Improvement, BCW, the Process & Systems Improvement Leader is responsible for various systems improvement and transformation initiatives aligned to C&W Directional Plan.

What you’ll do

• Establish detailed project charter, plans and objectives to outline timelines and project deliverables.
• Facilitate the project using Lean/CQI methodologies, ensures successful and coordinated completion of project components, facilitate consensus with leaders and stakeholders as needed and ensure readiness for project implementation.
• Track project progress according to project plan and identified metrics.
• Monitor and report on the status of projects and major barriers encountered.
• Make decisions and recommendations regarding projects scope and related changes required to facilitate a successful outcome.
• Implement or contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle.
• Develops and monitors project budgets within the context of operational demands and environmental and resource constraints and uses best practice methods to thoroughly monitor and adhere to allocated budgets. Responsibilities include reporting variance, planning and adjusting operations and/or staffing to meet projections and annual targets, approving expenditures and preparing summaries and is accountable for its own operating budget.
• Implement quality improvement/Lean initiatives and recommends policy or practice changes related to all aspects of patient care, cross-functional and business operations.

What you bring

• A level of education, training and experience equivalent to a Master’s Degree in Health Services Administration, Business Administration or relevant health care discipline.
• Five (5) to seven (7) years recent, related experience in transformational change and project management and facilitating and managing consultation processes with a wide range of stakeholder groups.

You also have:

• Excellent communication skills to function within a complex interdisciplinary environment including ability to communicate with the physician community and leaders.
• Formal training and certification in LEAN, Continuous Quality Improvement, Change Management, and Project Management preferred.
• Computer literacy with word-processing, spreadsheet, presentation, project management and database applications.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular Full-Time
Salary Range: $77,822-$111,869/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 4500 Oak Street, Vancouver BC, V6H 2N9
Hours of Work: Monday-Friday; 0800-1600
Requisition # 133875

What we do

(BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education. BCW is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of October 11, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.

Labor Agreement Excluded
Requisition # 133875E-2386666
Work Site 4500 Oak Street, Vancouver BC, V6H 2N9
Job Type Regular, Full-Time
Salary/Rate $77,822.00 – $111,869.00 / Year
FTE 1.00
Hours of Work 0800-1600
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 02-Nov-2022

Company: Provincial Health Services Authority

Expected salary: $77822 – 111869 per year

Location: Vancouver, BC

Job date: Thu, 06 Oct 2022 04:30:07 GMT

Job Source: Careerjet.ca

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