Product Manager – Hydraulic Cylinders

Job title: Product Manager – Hydraulic Cylinders

Job description: Company: O.E.M. Remanufacturing Company Inc.

Number of Openings: 1

Worker Type: Permanent

Position Overview: The Technical Product Manager – Hydraulic Cylinders is the senior technical resource for the Hydraulic Cylinders value stream and is responsible for leading all internally focused efforts within the areas specific to OEM’s entire book of business for Caterpillar Hydraulic Cylinders

This position is charged with developing and maintaining effective lines of communication between customers, end users, and external technical resources, along with acting as the technical expert for internal departments. A key result will be quick, effective and permanent responses to issues negatively impacting customer satisfaction or profitability.

Job Description:

• Improve remanufacturing efficiency, cost, product quality, and worker safety by analyzing current methods, new methods, new technologies and cost reduction activities
• Support continuous improvement initiatives related to product cost and production efficiencies
• Lead or participate in departmental projects initiated through the business planning process
• By working in conjunction with Production, Production Support & Product Support, identify and recommend continuous improvement opportunities
• Drive initiatives that lead to reduced remanufacturing costs for OEM end users.
• Exercise final authority for the implementation of technical specifications
• Interact with Caterpillar, Customers and End Users in order to be on the leading edge of changes that could impact OEM or their customers
• Participate in OEM, Customer or supplier conference calls, tests or product improvement initiatives when required
• Assist troubleshooting and diagnosis of salvaged parts that fail test bench quality controls
• Utilizing the NPI process, manage the technical service requirements of supporting documentation and product cost models
• Based upon agreed-to Documentation Strategy, assist in the development of necessary SOP’s, Checklists and Instructions to ensure the quality and efficiency of component part remanufacturing
• Using extensive product knowledge and thorough understanding of OEM and Caterpillar warranty policies, establish a rigorous and formal process to identify and report on root cause of failure
• Lead the warranty administration activities for products under your areas of responsibility in a manner that ensures OEM corporate interests are protected
• This position is responsible for determination of warranty from a technical point of view and you will be required to participate in the authoring of warranty and failure analysis reports and to participate in discussions of a technical nature with customers, end users and suppliers on an as-needed basis. Provide adequate and timely feedback from failure analyses to process stakeholders and ensure deficiencies requiring corrective action are identified and addressed in an appropriate manner
• Review warranty for onward transmission to customers and suppliers. Ensure that all staff-prepared warranty and failure analysis reports meet benchmarks for technical accuracy and that the disposition of the claims, based on parts and labour categorizations, is correct. Ensure evidence gathered is collected and presented in a manner suitable for onward transmission to the claim applicant
• Ensure warranty and reliability data is accurately collected for use in ongoing statistical analysis. Develop and maintain classifications for warrantable claims that permit effective data analysis and efficient identification of necessary corrective action – i.e. convert warranty and failure analysis data into management information upon which actions can be based
• As a key leader within the Technical Services department, participate in and drive overall department strategy and objectives in conjunctions with peers
• Set clear direction and engaging objectives for the Technical Team for SC/UC while ensuring effective management of individual workloads in accordance with business needs
• Demonstrate and promote co-operation with other team members in order to achieve shared goals
• Proactively offer support to others in order to drive solutions
• Evaluate direct staff performance and recommend salary adjustments that reflect individual contributions
• Provide coaching and career path planning
• Work safely and lead your team through a safety journey that contributes to the overall safety programs and metrics of OEM and Finning.

Qualifications:

• Minimum of 10 years’ experience in a manufacturing or technical service position with demonstrated ability to direct and motivate staff
• Minimum 5 years direct supervisory experience
• Outstanding technical knowledge of Caterpillar Hydraulic Cylinders in equipment in the OEM book of business
• Expert knowledge of the failure analysis process and root cause determination
• Strong process focus, with the ability to effectively communicate concepts and ideas in written or verbal form
• Effective leadership and organizational skills
• Positive attitude and ability to develop and maintain positive attitudes with team members
• Thorough knowledge of OEM and Caterpillar warranty and goodwill policies is an asset
• Familiar with ISO Quality Assurance programs
• Competent with MS Word and Excel
• Competent with the use of Cat SIS, DSN(PSCRM) as well as Finning and OEM databases
• Competent operating in a mid-scale ERP environment

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Company: Finning

Expected salary:

Location: Edmonton, AB

Job date: Fri, 11 Jun 2021 22:22:45 GMT