Program Manager – International Marketing Technology

Job title: Program Manager – International Marketing Technology

Job description: Description & Requirements

Who We Are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team

The Program Manager will play a key role in our International Marketing Technology team’s journey to become the CRM leader that better understand and serve our guests. This position will support the international marketing technology and engineering teams across North America and India, work extensively with business units, project stakeholders, and cross-functional team members (both internal and external vendors) to define, implement, sustain and leverage our data ecosystem across our programs.

As a Program Manager – Marketing Technology, you will be responsible for managing APAC & EMEA internal and external partnerships from strategy-to-delivery to ensure that roadmap priorities meet our business and our guest expectations and needs. You are an expert at designing and delivering best of breed solutions spanning the full digital marketing technology stack.

We are looking for a passionate, high-energy individual who is excited about delivering data-driven capabilities to meet lululemon’s growing marketing, insights, analytics and intelligence capabilities leveraging the best-in-class industry proven solutions. This individual must have a track record of working in a collaborative environment, managing multiple stakeholders in a fast-paced environment and should take pride in elevating the entire organization to create the future data technology platform for growth at scale. This person should have experience in retail and a background in program/project management with marketing technology stack (DW, CDP, ESP, …)

A day in the life:

• Plan, manage, and monitor large programs with complex scope, multiple workstreams and interdependencies.

• Drive work to completion and effectively manage and report on scope, risks and issues, budget and timelines

• Develop relationships and collaborate with internal and external stakeholders and cross functional teams to ensure solutions meet timeline and business objectives.

• Ensure all project / program tasks are clearly understood, assigned and tracked.

• Support both internal and external partnerships from strategy-to-delivery to ensure that roadmap priorities meet our business and our guest expectations and needs

• Define the technical requirements for the future state of Customer Data Platform & Customer Data Management across International regions

• Support the engineering teams and 3rd party vendors on prioritization of those features and functions that will be most important for the business

• Work across timezones with partners in market to support the successful delivery of projects / platforms

• Enroll and work cross functionally with other partners across the organization (IT, Digital marketing, Ecommerce, CRM, Analytics, Finance, Asset Protection & Legal, InfoSec) to define workflows and rollout required processes

• Monitor & identify guest, stores, regulatory and stakeholder needs, staying current on industry standards and trends and respond by adjusting user experience and product roadmaps

• Audit, analyze, and evaluate initiatives post-implementation to ensure objectives have been fulfilled

Qualifications:

• You are innovative and always thinking of new ways to do things

• Proficient with Confluence and JIRA, creating and navigating technical tickets and documentation

• Knowledge and experience on Microsoft Azure, SnowFlake, DataBricks, Treasure Data and Acquia/AgilOne Customer Data Platforms, SalesForce Marketing Cloud is a plus.

• Experience working in a project/product matrixed organization at a major retailer and international teams (EMEA, APAC, India)

• Ability to successfully manage priorities within deadlines in a complex and rapidly evolving organization

• 5+ years of program experience with customer-facing and/or customer service applications (CRM and / or customer data management, and/or digital marketing technology preferred)

• Experience with digital technologies, CRM, media, e-commerce, payments, and/or subscription businesses across a variety of channels, include native mobile apps, with experience delivering customer data and data management platforms a major asset

• Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills) as well as market familiarity

• Demonstrated experience in developing and delivering executive level presentations

• Ability to drive results independently, but thrives in collaborative environments

• Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback

• Desire and ability to learn quickly and work in an agile environment

• Excellent communication skills (both written and verbal) to succinctly and effectively communicate with operations and senior leadership

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Company: Lululemon Athletica

Expected salary:

Location: Canada

Job date: Fri, 28 Jan 2022 07:56:50 GMT

Job Source: Careerjet.ca

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