Sales Associate: Small & Medium Business and Education

Job title: Sales Associate: Small & Medium Business and Education

Job description: Microsoft is on a mission to empower every person and organization on the planet to achieve more. Operating in four countries across 40+ Hub locations, Microsoft Store Direct Sales and Support serves small and medium businesses, educators, and consumers through personalized sales, end-to-end solutions, customer success training, and on-demand virtual support. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Builds and maintains a trusted-advisor relationship with decision makers at small to medium size businesses or public sector industries through social, digital, video, demos, chat, phone and in person meetings. Creates and positions product offerings and cross platform ecosystem integration through selling motions end-to-end, direct partnerships, and aligning value propositions of solutions to increase customers’ utilizations. Monitors and updates Customer Relation Management (CRM) systems and tools and ensures accurate updates for the customer journey. Forecasts, pitches, prices, and delivers on products and services related to sales deals. Builds and facilitates sales pipelines from beginning to end for net-new and repeat revenue. Collaborates with corporate, Outbound Sales, and SMB/EDU Sales Representatives to establish new connections through lead generation and leverages existing business and education contacts to engage in events hosted virtually and offsite.

Customer Obsession

• Builds and maintains a trusted-advisor relationship with decision makers at small to medium size businesses or public sector industries (e.g., education organizations) through social, digital, video, demos, chat, phone and in person meetings. Pursues and leverages advanced knowledge of current Microsoft’s key differentiators within the market to promote brand awareness, grow sales pipelines, and drive sales and support.
• Creates and positions product offerings and cross platform ecosystem integration through selling motions end-to-end, direct partnerships, and aligning value propositions of hardware, software, and cloud solutions to increase customers’ utilizations; proactively learns of changing environment, circumstances, and situations.
• Monitors and updates Customer Relation Management (CRM) systems and tools and ensures timely, accurate, and comprehensive updates related to current customer journey. Manages and adapts to a constantly growing client list and advocates for client hardware and software refresh or upgrades. Forecasts, pitches, prices, and delivers on products and services related to sales deals. Engages in detailed story-telling to convey how Microsoft products and services can improve customer needs and experiences. Drives business to business (B2B) interactions to bolster sales and maximize relationship. Helps create a seamless customer transition.
• If you are assigned to a location with a Microsoft Experience Center (MEC) or Company Store (ECS), a portion of your time may be spent serving customers in the MEC or ECS as business requires.

Revenue/Sales

• Curates, articulates, and sales cloud services, platforms, hardware, and software to prospective and current clients, and showcases the ways in which these services benefit the recipients. Markets and closes software as a service (SaaS) deals to meet aggressive complete solution (e.g., cloud, device) sales goals to ensure year over year growth. Mentors other team members regarding product positioning and how to close sales.
• Builds and facilitates sales pipelines from beginning to end for net-new and repeat revenue. Drives purchase orders (PO) and ensures agreed upon complete solution numbers align with the sales agreement. Ensures delivery of solutions through third-party delivery services or white-glove delivery. Acts as a primary point of contact for customers before, during, and after sales deals. Accurately outlook sales pipeline across devices and cloud solutions.

Drive For Results

• Engages with customers to determine their needs and identify opportunities to solve and sell with Microsoft’s leading cloud and device solutions; effectively turns prospects and qualified leads into opportunities and revenue pipeline and recommends relevant cross sell opportunities. Utilizes services (e.g., LinkedIn Sales Navigator) to engage dormant, existing customers, new education institutions, and new sales opportunities. Actively seeks opportunities from other business areas and owns these opportunities for account development. Drives customer success through leveraging the value propositions.

Collaboration

• Engages and collaborates with peers, managers, and corporate to develop and drive innovative ways to create and focus on brand awareness within the market and ensure a One Microsoft approach to increase the corporate footprint.
• Collaborates with corporate, Outbound Sales, and SMB/EDU Sales Representatives to establish new connections through lead generation and leverages existing business and education contacts to engage in events hosted virtually and offsite.

Learning

• Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry; proactively asks for help and is open to feedback and coaching from managers and teammates; seeks advanced knowledge of sales techniques and Microsoft products; mentors less experienced staff on the team.

Required Qualifications

• High school diploma/GED AND 3+ years sales or equivalent experience

Preferred Qualifications

• Ability to communicate (written and oral) in French
• Bachelor’s Degree AND 4+ years sales or equivalent experience

• OR High school diploma/GED AND 6+ years sales or equivalent experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Company: Microsoft

Expected salary:

Location: Toronto, ON

Job date: Thu, 08 Jul 2021 04:57:08 GMT

Job Source: Careerjet.ca