Senior Business Control Specialist, Core Technology Infrastructure
Job Overview
Job title: Senior Business Control Specialist, Core Technology Infrastructure
Job description: Job Description:
Managing through the operational excellence process lifecycle, this role will ensure CTI understands, manages, and improves their process. This is done by establishing consistent internal process architecture in line with Enterprise Policy and Standards. Ensuring complete and accurate design and full integration of all process with linkage to best practices. Role is accountable for ensuring risk and compliance objects are met, as well as the achievement of breakthrough productivity, customer/employee satisfaction and continuous process improvements. Works closely with the business executive and process owners.
Key Responsibilities:
Apply operational excellence mindset through simplifying, transforming and continuously improving CTI processes.
Assess business functions and identify key business processes; ensure processes are fit for purpose
Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs
Manage ongoing process performance and assess risk
Assess process maturity/capability and set targets
Understand and apply compliance requirements within design of process and controls
Identify controls to mitigate risk
Connect process with customer and employee requirements
Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits
Drive best practice and represent LOB requirements for process and participate in all process forums. Communicate roadmaps, changes and impacts to key stakeholders.
Required Skills:
Business or technology experience; focus in business Process Management (BPM, Six Sigma, DFSS; Lean experience a plus).
Working knowledge of process based technology framework (such as Infrastructure Technology Library (ITIL) or other). Certification a plus.
Demonstrated ability to think strategically and execute tactically. Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver results
Strong written and verbal communication skills, collaboration and influencing skills
Strong partnership and relationship management skills; ability to work across functions and organizational lines/levels
Ability to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quickly
High attention to details
Demonstrated dependability and ability to act with a sense of urgency
Technology Infrastructure Organization:
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Shift: 1st shift (United States of America)
Hours Per Week: 40
Company: Bank of America
Expected salary:
Location: Richmond, BC
Job date: Fri, 11 Nov 2022 06:51:18 GMT
Job Source: Careerjet.ca