Senior Manager, Distribution and Operations (Technology & Infrastructure)
Job Overview
Job title: Senior Manager, Distribution and Operations (Technology & Infrastructure)
Job description: Work at CBC/Radio-Canada
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.
Your role
Manage staff reporting to you, assess their performance and ensure optimal professional development in order to have competent resources in place to respond to the department’s current and future needs.
With the Director, strategize and implement optimum configuration of support departments in support of corporate direction and initiatives, such as the evolution of audio and video editing systems.
Participate in the preliminary stages of the engineering project as a consultant in order to define the support plan, including the number and type of resources required and the level of supplier support.
Ensure effective, on-time management of the support contracts to be negotiated, inventoried and renewed.
Participate in the department’s financial planning.
Be responsible for staff workload, health and safety at work.
Manage projects and Ops initiatives.
Be responsible for resource assignment to service coordinators and project coordinators (within and outside of division).
Collaborate with other managers to optimize support workflow, processes and procedures.
Be the first source for support for staff for day-to-day information and challenges.
Work in close collaboration with other managers and keep each other informed of the service portfolio issues, problems and successes.
Conduct regular department staff meetings to address any operational issues and continuously look at improving overall quality of support.
Be accountable for corporate infrastructure operations and security.
Perform staff performance evaluation with input from service coordinators and project coordinators.
Ensure all Service Requests, Incidents Reports and Change Requests are recorded in the service ticketing system.
Be the single point of contact for Ops services. Interface to the NAC, T&I, InfoSec, DBAs & Apps, Digital Services, Engineering Solutions and other partners.
Produce, manage and follow up incident Post Mortems.
Coordinate communications and troubleshooting for major outage events.
Document and follow up to address problems and get final resolution.
Make sure all infrastructure events (outages, incidents, changes, maintenance, etc.) are recorded in the service ticketing system.
Assist in coordinating major changes: communications, schedule, roll back and fall back processes. Ensure that the proper Change Process and Maintenance Protocol is being respected.
Negotiate and document partners’ SLOs.
Produce and maintain system Run Books.
Review all services’ KPIs and conduct monthly meetings to present and address any support performance and capacity issues.
Coordinate and facilitate escalation and regular meetings with external vendors.
Promote good communications, collaboration, excellence in support and a healthy work climate, including employee engagement.
Qualifications
We are looking for a candidate with the following:
College or University Diploma or Degree in related field or relevant experience.
Five or more years of experience in broadcast infrastructure.
Three or more years of experience in a management role.
Experience as part of a media company and in a unionized environment is a valuable asset.
Strong communication skills (both written and oral) in French and English.
Excellent team player with strong interpersonal skills.
Ability to exercise sound judgment, work independently and take initiative.
Ability to handle multiple projects simultaneously.
Candidates may be subject to skills and knowledge testing.
All employees of CBC/Radio-Canada are required to be fully vaccinated against COVID-19 as of December 1st 2021 unless exempted based on a medical/religious ground. As per this requirement, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to all employees. Should you reach the point in the selection process where it is necessary to verify if you meet the conditions of employment, you will be asked to provide an attestation confirming your COVID-19 vaccination status.
If this sounds interesting, please click on ”Apply online”. We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.
Company: CBC/Radio-Canada
Expected salary:
Location: Montreal, QC
Job date: Sat, 20 Nov 2021 03:05:39 GMT
Job Source: Careerjet.ca