Senior Support Specialist, Technology Solutions

Job title: Senior Support Specialist, Technology Solutions

Job description: At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.

Join the momentum. We are currently seeking a Senior Support Specialist for our growing team. Driving business excellence, MNP is a leading national accounting, tax and business consulting firm in Canada. Our Technology Solutions team works with clients to translate technology issues and opportunities into meaningful results that meet organizational needs.

YOUR ROLE @ MNP

The primary function of the Senior Support Specialist is to respond to clients technical incidents that come from other team members due to time constraints or technical complexity. The Senior Support Specialist will work Tier 1, 2, or 3 incidents and consult with other team members as necessary to ultimately find a resolution.

• Escalated or infrastructure outages, including network, server and application outages
• Part of escalation pod, no assigned clients
• Infrastructure hardware issues or changes

• Backup hardware/software
• Network performance
• Storage capacity
• Full environment or server restores
• Multiple system viral outbreaks
• Email flow disruptions

Credentials

• Minimum of 5 years professional IT experience
• Advanced knowledge of Windows, Windows Server, Office Suite
• Advanced knowledge of database services including Microsoft SQL
• Advanced knowledge of email services including Microsoft Exchange and Office 365
• Advanced knowledge of Active Directory, GPO’s, NTFS and share permissions, AD replication
• Advanced knowledge of networking including TCP/IP, DNS, DHCP, WINS, Routing, VPN’s, common ISP services
• Advanced knowledge of backup software, strategies and recovery methodology
• Advanced knowledge of VMWare and virtualization
• Advanced knowledge of AD, file, email migrations and upgrades

Core Competencies and Personal Characteristics

• Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
• Technical Expertise – demonstrates in-depth professional and technical knowledge when completing tasks
• Research & Analysis – questions inconsistencies in information and generates workable solutions by analyzing, gathering and organizing relevant information
• Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
• Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
• Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
• Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others
• Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm

YOUR REWARDS @ MNP

More than a paycheque, MNP delivers. You’ll be empowered to share your ideas, take on new challenges and advance your career.

Join a diverse firm committed to maintaining its unique culture and fostering a balanced lifestyle. MNP offers benefits that allow you to thrive at work and outside the office! You can expect: generous paid time off including 4 personal days, firm sponsored FUN social events, a group pension plan with 4% matching contribution, client and team member referral bonuses, a wellness subsidy, health and dental benefits, work-life flexibility, exclusive access to a variety of perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible dress for your day environment and more!

Company: MNP

Expected salary:

Location: Calgary, AB

Job date: Sat, 27 Mar 2021 08:08:05 GMT