Senior Technical Analyst, Storage, Technology Services

Job title: Senior Technical Analyst, Storage, Technology Services

Job description: The Senior Technical Analyst, Storage works in a complex, multi-platform environment across the province as a senior technical professional that utilizes a broad based understanding of storage and backup technology, application relationships, and advanced technical knowledge and aptitude to carry out in-depth systems analysis. The Senior Technical Analyst functions as a key member of the Technology Services team and ensures that the provincial storage and backup infrastructure is maintained at optimum levels to enable the operation of, and ensure data recoverability for, a wide-range of applications, and assists in developing the technical architecture, standards, and planning for new and emerging technologies that support the clinical and corporate activities of the varied organizations.

What you’ll do:

• Assist in designing, implementing and managing the provincial storage infrastructure, maintaining the efficient and ongoing operation of hardware and software including troubleshooting and resolving highly complex technical problems related to the design, installation and operation of this infrastructure that requires demonstrated in-depth technical knowledge of relevant storage and backup hardware and software including:

• HP/EMC/NetApp Storage and Backup, Brocade SAN, NetBackup, Block & File Storage, and DR/BC Technologies, as well as specific application storage, backup and recovery requirements (e.g. Database, Messaging, and Hypervisor technologies).
• Provide technical support and advisory services to internal and external customers and maintain the performance targets of the storage and backup subsystems through regular monitoring and tuning activities, and in addition, provide KPI metrics and reporting to customers as required.
• Project management, systems analysis techniques and coordination skills are required to manage assigned project work.
• Actively participate in the recruitment and selection of staff and instructs and demonstrates to Tech Services staff.

You will also:

• Coordinate complex initiatives and projects that have a significant impact on customers across the province by reviewing work requests and analyzing requirements and feasibility; identifying conflicting requirements and completing an impact analysis; estimating tasks and timelines, determining resourcing and required Bill of Materials (BOM); and calculating cost estimates and making recommendations. Lead the technology architecture and detailed design activities, and develop complete technical solutions and the corresponding support mechanisms.
• Use advanced technical knowledge and aptitude by methods such as carrying out in-depth systems analysis related to the overall design, installation and operation of provincial storage and backup infrastructure including all core infrastructure equipment/applications/functions such as storage, Storage Area Network (SAN), and backup; ensuring errors/deficiencies are corrected, providing an advanced level of troubleshooting across complex infrastructure, equipment, and applications, and proposing hardware and/or software modifications or upgrades to enhance the environments. Provide technical/system guidance, advice, consultation, and KPI metrics and reporting.
• Function as a technology focal and provide up-to-date knowledge of infrastructure equipment/applications/functions and advising on industry best practices and technical trends, guidance, mentoring and coaching of staff, project contractors and vendors; maintaining systems oversight, troubleshooting and resolving immediate problems and monitoring key systems indicators; monitoring completed work to ensure conformance with established standards; and referring unresolved operational and project issues to the manager.
• Develop and update processes, policies, KPI metrics, reporting, and all other documentation required to achieve operational excellence by methods such as establishing standards and procedures for use by Tech Services and customers. Write comprehensive system and operating documentation, prepare complex technical/system documents for review and approval, develop system backup, recovery and maintenance procedures, and transfer knowledge of the solution to others.
• Collaborate with, and represent Tech Services to, customers and others by developing and maintaining relationships with customers and other stakeholders, attending meetings to provide input into the operational and project requirements of the area; meeting internally with senior staff to determine priorities and needs; assisting customers in identifying technical/system deficiencies; and providing user training as required.
• Liaise with vendors by researching and evaluating new storage and backup technologies in order to provide recommendations, assists the manager in working with vendors to ensure service levels meet standards, and communicating with vendor or third party services personnel to identify, isolate and resolve problems. Contribute to development of Requests for Proposals (RFP) documentation to be sent to vendors, the review of vendor RFP responses, and evaluate for proactive implementation and maintenance.
• Assist the Manager by performing duties such as participating in the hiring process, evaluating employee performance as requested, performing gap analysis to determine related training requirements, and providing instruction and demonstration to Tech Services staff.
• Work with various Technology Services, IMITS, FHA IM, and customer team members to ensure integrated solutions and represents Technology Services in various initiatives across the organizations as a storage and backup Subject Matter Expert (SME).
• Performs other related duties as assigned.

What you bring:

• Graduation from a recognized degree or diploma program in Computer Science, plus four (4) years’ recent related experience, or an equivalent combination of education, training and experience.
• Experience as a Back-up Administrator, Veritas NetBackup experience is highly desired. HPE StoreOnce and Cohesity is also preferable.
• Experience as a File Administrator – NetApp experience is required, EMC Isilon would be preferred as well.
• Ability to organize work.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to write programs in a variety of programming languages.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

What’s in it for you:

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to more than 2,000 in-house training programs.
• Enjoy a comprehensive benefits package, including municipal pension plan.
• 12 annual statutory holidays with generous vacation entitlement and accruement.
• Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Status: Regular Full-Time

Union Affiliation: HEU (Facilities Subsector)

Rate of pay: $43.35/hr

Number of positions: 2

Requisition number: 096091E/096092E

Location: 1795 Willingdon Ave, Burnaby, BC

Posting closes: open until position is filled

About Us

Information Management Information Technology Services (IMITS) is part of the Provincial Health Services Authority (PHSA). PHSA provides specialized health services to British Columbians. Our values reflect our commitment to excellence and include: Patients first – Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:

We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.
Labor Agreement Facilities Subsector
Requisition # 096091E-2341904
Work Site 1795 Willingdon Avenue, Burnaby
Job Type Regular, Full-Time
Salary/Rate $43.35 / Hour
FTE 1.00
Hours of Work 09:30 – 17:30
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 01-Apr-2021

Company: Provincial Health Services Authority

Expected salary: $43.35 per hour

Location: Burnaby, BC

Job date: Thu, 04 Mar 2021 03:28:36 GMT