Solutions Support Specialist

Full Time January 15, 2022 Science, Technology, Engineering and Mathematics

Job Overview

Job title: Solutions Support Specialist

Job description: People-powered

Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You .

NOTE: Based in the Markham office, the role will be required to use online communication technologies as well as periodic travel to other Quadient offices and client sites across Canada as required.

Summary:

The Solutions Support Specialist is focused on supporting Quadientï¿½s effort to grow market share within the Intelligent Document Automation (IDA) portfolio as well the Shipping and Tracking portfolio (MRS). This role will support both pre and post sales efforts within the assigned Quadient sales channel, working in collaboration with the sales team, post sales team and 3rd party suppliers to help deliver the strongest Quadient Value Proposition to end clients/prospects. This role will also play a key role in partner relationship management, channel development and market awareness actives including participation in trade shows.

This role will be responsible for providing product demos to help ensure a successful sales engagement, collaborating with clients on security questionnaire completion, configuration of solutions, installation, and technical support – ï¿½including project management as well as post-implementation customer success.

Based in the Markham office, the role will be required to use online communication technologies as well as periodic travel to other Quadient offices and client sites across Canada as required.

In This Role, You Will:

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Analyze customer hardware and software requirements, assess and document end-user infrastructure specifications, and create complex business solutions

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provide technical expertise for the preparation of PRAs (Project Requirement Analysis)/POCs (Proof of Concept), sales proposals, and Request for Proposal (RFP/RFQ).

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Plan the configuration of Cloud (AWS / Azure) implementation for our Cloud/SaaS solutions

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Estimate lead time and resource requirements for deployment of solutions

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Complete client security questionnaires

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Design custom databases (MS SQL, Oracle, PostgreSQL)

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Install Quadient solutions and applications on customer servers ï¿½ (Windows, Linux)

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Develop and manage implementation plans in collaboration with customers, the Technical Support and Service teams, as well as third party suppliers (as required)

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Perform gap analysis on Quadient programs to identify missing features, and consult with R&D to correct any missing features that are discovered

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Provide support and perform on-site quality control testing, updates, maintenance, and repair

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Maintain accurate records of all account activities in SFDC and ServiceMax

What You Bring:

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Bachelor’s Degree in IT, Computer Science, Engineering or equivalent

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Minimum of 5 years in software development and project management

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Demonstrated working experience and knowledge of databases, application development, analytical tools, and design functional specifications, with a strong understanding of enterprise applications

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Working knowledge of Cloud Infrastructure such as Amazon Web Services (AWS)/Microsoft Azure

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Experienced in troubleshooting application bugs and solving customer problems

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Familiarity with various programming languages and development platforms

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Must be autonomous and proactive, and comfortable learning new technologies in a fast-paced environment

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Strong oral and written communication skills, ability to analyze quantitatively, and ability to support scope of requirements

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Experience with Salesforce.com

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Demonstrated time management skills along with the ability to prioritize and manage conflicting demands.

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High flexibility with strong interpersonal skills that allow one to work effectively in a team and diverse environment

Preferred:

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Bi-lingual (French and English)

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Experience with and understanding of output management processes

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Knowledge of data types (e.g. PDF, postscript, delimited, line feed, fixed length)

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Experience with office equipment industry – printers, inserters, document management systems

What We Bring:

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. We celebrate our sharedï¿½commitment to great workï¿½ï¿½ andï¿½to each other.ï¿½As a diverseï¿½collective of thinkers and doers, we are continuouslyï¿½inspiring innovation.ï¿½

Our values define how we work as a team: E mpowerment , P assion, I nspiration and C ommunity. They make us EPIC. Together .

About Quadient:

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

Every day – we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the worldï¿½s most meaningful customer experiences.

Disclaimer:

We thank all applicants in advance for their interest but regret that only candidates under consideration will be contacted. We are an equal opportunity employer.

Quadient Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer.ï¿½ï¿½ All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

As part of our commitment to accessibility for all persons with disabilities, Quadient Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. ï¿½

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#pandoIQ

PandoLogic. Category: General0 – 0Full-Time

Company: Quadient

Expected salary:

Location: Markham, ON

Job date: Sat, 15 Jan 2022 08:15:52 GMT

Job Source: Careerjet.ca