Sr. Director, Technology Infrastructure (TI) Strategy

Job title: Sr. Director, Technology Infrastructure (TI) Strategy

Job description: What is the opportunity?

The Senior Director, TI Strategy will be responsible for overseeing the strategic management team (SMT) which will play a critical function in the effective implementation of the 5 year TI strategy. Through expert counsel, thought leadership and extensive industry experience in Technology Infrastructure the incumbent will be responsible for key outcomes to enable TI continued optimization as a customer and service centric organization while promoting scale and efficiency.

In partnership with each TI pillar the TI strategic management team’s key priorities include:

• Enable ‘one’ TI strategy aligned to business outcomes and innovation in the space
• Prioritize high value initiatives and ensure established KPI’s and outcomes are achieved through an adaptive and agile approach
• Generate awareness and buy in for TI strategy internally & externally through effective communication and collaboration

This is aligned to TI/T&O critical business outcomes of Client Experience, One RBC, Speed to Market, High Availability and Cost Transparency and Efficiency Levers.

Role Specifics:

• Direct Reports: 3 to 6
• Indirect Reports: 10 – 15

What will you do?

• Strategy Thought Leadership:

• Act as the main point of contact for the SMT for reporting / escalating/ providing recommendations
• Ensures that the strategic initiatives for each TI pillar are in line with overall TI strategy and goals
• Is a strategic partner by providing support and guidance to TI pillars to help deliver on their strategies
• Provide subject matter expert advice and solutions to TI’s Senior Management Teams to optimize and drive business performance, to provide superior client experience, and to execute transformational initiatives with excellence
• Strategic visionary who proposes & challenges initiatives & ensures alignment with business needs & future outlook on strategy
• Escalates challenges/barriers/delays to senior leadership and suggests mitigation actions wherever possible
• Ensures progress of strategic initiatives, financial performance, and value delivered to ensure timelines are met within budget
• Provide overall guidance and direction to strategic initiative engagement teams by engaging in problem solving sessions, to push their thinking and drive to compelling, actionable, and fact base-driven solutions that help catalyze change at RBC
• Drive business leaders to build change leadership capability
• Stakeholder Management:

• Responsible for owning overall TI Strategy by building a deep understanding of the strategic priorities and alignment across all TI pillars
• Build and maintain extremely strong relationships with TI pillars heads; be the trusted advisor
• Build a deep knowledge base of the platform and help to stitch together an enterprise view for key business partners, always championing a One-RBC approach
• Leverage knowledge and experience to conduct impactful conversations with senior executives
• Ability to monitor, listen and adapt to different situations and interactions
• Conflict resolution to ensure alignment and success on overall goals and approach
• Governance & Oversight:

• Lead all SMT meetings and provides overall strategic direction to SMT
• Key escalation point to solve any issues faced by SMT
• Overall responsibility to ensure engagements are delivered on time and achieve the impact required in conjunction with the TI pillar head accountability.
• Continued partnership with each pillar and alignment with pillar heads
• Leadership & People Development:

• Manage, coach & develop the SMT
• Collaborate, partner and share best practices across TI
• Contribute to Leadership Development, Talent & Succession planning

What do you need to succeed?

Must have:

• 10+ years of experience developing and applying some of the leading practices in:

• Technology Strategy
• Leading teams that delivered transformational change in a large, matrixed environment
• Business strategy roles
• 7+ years of People management experience; expert ability to partner and impact senior leaders in large, complex, matrix organizations
• Strong strategic thinking and Business Leadership – is perceived as a thought leader by senior Executives and keen ability to facilitate the development of a vision for the overall success of a specific business area, or function
• Superior relationship management, facilitation, presentation and negotiation skills; demonstrate the RBC Leadership Capabilities and Key Behaviors
• Behavioural Skills:

• Charismatic leadership and affinity for developing others
• Interpersonal skills to drive to impact and influence (courage to debate)
• Strategic problem solving and critical thinking
• Building Partnerships with Executive Stakeholders
• Business Partner Service Orientation
• Analytical /Conceptual Thinking
• Organizational Awareness: experience in enterprise roles navigating complex matrix environment
• Dynamic communicator with strong presentation skills- written and oral
• Enterprise Mindset:

• Deep understanding of Tech Infrastructure as well business functions
• Customer-centric mindset
• Ability to link back to broader T&O and RBC goals
• Cultivate cross-functional relationships

Nice to have:

• Experience in Financial Services is strongly preferred

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunities to do challenging work and drive our 3-5 year strategy
• Opportunities to take on progressively greater accountabilities and shape the future of TI
• Opportunities to building close relationships within T&O and our vast businesses
• Access to a variety of job opportunities across business and geographies

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

JOB SUMMARY
City: Toronto
Address: 330 Front St West
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Senior Manager/Director
Pay Type: Salary + Variable Bonus
Position Level: PL05
Required Travel(%): 0
Exempt/Non-Exempt: N/A
People Manager: Yes
Application Deadline: 05/29/2021
Req ID: 354056

Ad Code(s):

Company: Royal Bank of Canada

Expected salary:

Location: Toronto, ON

Job date: Sat, 01 May 2021 03:47:57 GMT