SVP, Product and Experience Support Specialist (Administration Support Specialist)

Job title: SVP, Product and Experience Support Specialist (Administration Support Specialist)

Job description: Description :

About connectFirst Credit Union

As a credit union, we’re different than a bank – and we like it that way.

At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that’s true to our co-operative principles. You’re our member, not a number. We’re your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, we’ve grown to become one of Alberta’s leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

We believe that banking is about more than money – it’s a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.

• Our mission: Make money make a difference.
• Our vision: Do what’s right for every member.
• Our values: Think big, act local, take charge, and make it easy.

We’re committed to providing remarkable experiences to our members, our communities, and our employees, and we’re proud to be regarded as one of the best:

• Named among Canada’s Most Admired Corporate Cultures™ by Waterstone Human Capital
• Recipient of Canada’s Best Managed Companies award for 21 consecutive years
• $12.3 billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
• 750 employees
• $585 million in Member’s equity

Role Description:

As a Support Specialist you will work directly with the SVP, Product and Experience (P&E) to create an environment of high performance for the division’s leadership team, key partners, and stakeholders. This role is constantly changing along with business needs and priorities; however, the constant is working closely with the SVP in supporting initiatives and team collaboration in pursuit of results in all key areas. The role does have administrative elements, but often will require creative and analytical skills to be successful. The role will also be supporting the SVP on strategy development and execution.

Our Product and Experience division is a diverse division consisting of our Automotive Finance, Mortgage Broker, Business Solutions, Business Transformation, Product and Data Insights, and Project Management teams, in addition to collaboratively working with many cross-functional teams across the organization. Therefore, in this role you have the opportunity to work with and learn about many different areas of the business that contribute to connectFirst’s performance.

Key Accountabilities:

• Assists SVP P&E and senior leadership as required; coordinates calendars, logistical requirements for on-site and off-site meetings, creates and distributes meeting materials, organizes travel arrangements, and prepares expense claims. Handles incoming/outgoing phone calls, e-mail, correspondence, and assists with projects and initiatives as required.
• When the SVP P&E or senior leadership chair meetings, prepares agenda in advance, assists with and provides research/background information, content development, creates presentations, records meeting minutes, and ensures proper follow-up is completed as required.
• Acts as a primary resource for the Board Committee reports. Remains current on issues, projects and activities requiring the SVP P&E and senior leaderships involvement.
• Compiles data to support a variety of reporting requirements which could include preparation of delinquency, excess, watch list, exception monitoring, loan transaction, Sagean; generates other regularly scheduled or ad-hoc reporting for the division as required.
• Supports reporting on a variety of member experience (MX) measures i.e.; incoming members, outgoing members, growth, quality of customers in/out, member complaints, potential member losses and reasons, and connects these insights to business performance metrics.
• Supports ongoing development of the Beacon page; supporting content creation, engagement etc.
• Generates other regularly scheduled or ad-hoc reporting for the division as required.
• Supports all written communications by drafting correspondence and coordinating follow-up; produces a variety of documents including reports, composes correspondence as requested for SVP signature.
• Prioritizes conflicting needs; handles matters efficiently, proactively, and follows through on projects to successful completion, often with deadline pressures.
• Creates professional PowerPoint, audiovisual graphic presentations, and special projects and proposals; assists in the development of content by further research as required.
• Remains current on SharePoint’s Gateway environment and is responsible for the content, administration, maintenance and support of relevant sections for the division.
• Provides support with employee special events or initiatives within the division as required.
• Supports the implementation of the established annual divisional plan and initiatives.

Experience and/or Educational Requirements:

• 4 – 6 years experience in a role providing administrative support.
• Completed a relevant certificate, diploma, degree or designation program.
• An equivalent combination of education and experience may also be considered.

Skills and Competencies:

• Strong computer skills in Microsoft Office applications and SharePoint.
• Advanced working knowledge of Excel
• Excellent communications skills; both written and verbal.
• Strong critical thinking and analytical skills.
• Excellent organizational and multi-tasking skills.
• Excellent attention to detail.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

For more information on Connect First Credit Union Careers, please visit

Company: connectFirst

Expected salary:

Location: Calgary, AB

Job date: Wed, 27 Jul 2022 04:40:07 GMT

Job Source: Careerjet.ca

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