Technology Enablement Delivery Manager

Job title: Technology Enablement Delivery Manager

Job description: The Technology Enablement Delivery Manager, a member of IT Operations for Cox Automotive Canada, and its team members are responsible for Shared Services project planning and communication.

The Technology Enablement Delivery Manager is expected to manage multiple projects concurrently, enabling projects to deliver on schedule & budget as well as dealing with day-to-day incident management, strategic and tactical activities.

The Enablement Delivery Manager will work closely with the various groups:, DB, Info-Sec, Applications Support, DevOps, Network, Change & Release Management and engineering scrum teams.

Responsibilities:

• Understand the big picture of CAC’s Shared Services business, including network, security, DB and Operations
• Coordinate multi-group shared services tasks, often representing several projects and quarterly plans.
• Secure the resource allocation quarterly, escalate if/when capacity falls short of requirement.
• Fill in the gaps in engaging our business and legal partners to support Share Services’ needs.
• Mitigate risks associated with a non-coordinated approach to shared services operations.
• Interface with all shared services team leads and scrum teams, translating each need in a language well understood by folks with different technical roles.
• Expose / create visibility for executives as to the progress and risks of various initiatives.
• Break silos among shared services groups and with scrum teams.
• Guide shared services activities to contain cost, scope and manage plans.
• Participate in budget planning activities.
• Influence and become key force behind Incident Management continuous improvement plans (gathering data, creating live dashboard, analyze results, recommendation based on data)
• +/- 60% Shared services coordination of activities
• +/- 40% Incident management program activities (continuous improvement). Renewed focus on incident management (RCA, continuous improvement, dashboards, reporting, influencing, e.g. operation excellence).
• Build, leverage, and maintain relationships within and across workgroups.
• Actively engage and support change and innovation by communicating the future state, trying new approaches and collaborating with others to make the change successful.
• Plan and support the development of knowledge, skills and abilities to fulfill current and future job responsibilities more effectively.
• Set high standards of performance for self and others; assume responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Promote and live customer service as a value. Ensure that the (internal or external) customer’s needs are a driving force behind priorities, decisions, processes, and activities.

Qualifications:

REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS:

• Project management experience required
• Comfortable with budget alignment, OPEX, CAPEX, EBITDA
• Strong knowledge of web-based applications, common Internet protocols, common security concerns, common operations systems and IT conventions
• Proficiency with Microsoft Office applications (i.e., Word, Excel, PowerPoint, SharePoint, OneDrive)
• Proficiency with Rally
• Understanding of Agile methodology
• A bachelor’s degree in a related field is preferred but 5 or more years of relevant work experience is an acceptable substitute
• Strong time management skills and above average ability to multi-task proactively and respond to inquiries as they arise.
• Strong interpersonal skills, including the ability to communicate articulately both verbally and in writing.
• Strong ability to project positive customer service experience, including managing expectations (of shared services team members, business partners and external customers).
• Strong ability to prioritize needs of self, others and organization.
• Project Management certification

What we offer:

• 5 weeks paid vacation per year.
• Generous Insurance plan (medical, dental, life, disability) that is paid by Cox Automotive Canada.
• RRSP Matching Program
• Venngo Discount programs
• Full time employment with one of the global leaders in automotive remarketing realm
• Fast paced, multicultural work environment
• Competitive compensation package including base salary, commissions, benefits, company vehicle, gas card and company cell phone.
• Career pathing – opportunity for development and advancement within Cox Automotive family of companies
• Opportunity for involvement with local communities though company sponsored volunteering program

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Company: Cox Enterprises

Expected salary:

Location: Mississauga, ON

Job date: Wed, 09 Jun 2021 22:19:50 GMT