Veterinary Client Care Specialist – VCA Canada Alta Vista Animal Hospital

Job title: Veterinary Client Care Specialist – VCA Canada Alta Vista Animal Hospital

Job description: Job Description:

VCA Canada Alta Vista Animal Hospital is currently recruiting for a customer service focused Client Care Specialist to join our clinic. This part-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;

Create a warm and welcoming environment for our patient and pet parents

Assisting veterinary staff with various tasks and treatments when required

Ability to answer a multiline phone system and track and book appointments effectively

Placing outbound calls to pet parents for follow-up and future appointment bookings

Respond and manage email correspondence; clients, referring veterinarians & internal office messages

Admitting and discharging pet patients

Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

Scheduling appointments

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

Strong organizational skills

General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

VCA Canada Offers!

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:

Exceptional career development and continuous learning opportunities

Generous personal pet care discounts

A network of highly educated and skilled professionals!!

And more perks!

VCA Canada Cares!

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more, www.vcacanada.com.

Have a question? Email:

#AnimalCare

#Customerservice

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

Company: VCA Canada

Expected salary:

Location: Canada

Job date: Sat, 29 May 2021 07:30:03 GMT