Poker Supervisor (FT) (Horseshoe Tunica)

Job title: Poker Supervisor (FT) (Horseshoe Tunica)

Job description: ESSENTIAL JOB FUNCTIONS:

• Carries out supervisory responsibilities in accordance with the organization’s/department’s policies.
• Responsibilities include training employees; directing work; appraising performance; rewarding and disciplining; addressing concerns of subordinates;and resolving problems within the department.
• Maintains a safe and clean working environment.
• Implements and ensures compliance with approved policies,procedures and direct personnel in accordance with corporate policies and objectives.
• Responsible for the training and equitable treatment of all poker room personnel.
• In the absence of management, may be responsible for the poker room operation on an assigned basis.
• Knowledge of the Casino Control Act and all attendant regulations as well as all internal Horseshoe policies and procedures.
• Support and maintain Caesar’s courtesy guidelines.
• Promote outstanding guest relations.
• Perform other duties as assigned.

Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures,department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely.

EDUCATION/SKILLS/EXPERIENCE:

Thorough knowledge of all poker games and operations.

Two years’ experience as a poker dealer in a casino environment.

One year supervisory experience in poker room operations.

Must be able to acquire a Mississippi Gaming License.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be at least 21 years of age.

Must be able to maneuver to all areas of the hotel

Must be able to lift up to 10 pounds

Must be able to bend, reach, kneel, twist and grip items whileworking at assigned desk area.

Must have the manual dexterity and coordination to operate officeequipment, including a 10 key adding machine, PC computers, fax machine, andphotocopier.

Must be able to work at a fast pace and in stressful situations.

Must be able to read, write, speak and understand basic English.

Must be able to respond to visual and aural cues.

Caesars Entertainment is the world’s most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah’s®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Responsible for the training and equitable treatment of all poker room personnel and in the absence of the manager. Responsible for the poker room operation on an assigned basis.

Company: Caesars Entertainment

Expected salary:

Location: Mississippi – Robinsonville, NB

Job date: Fri, 28 May 2021 22:39:29 GMT