Learning and Development Manager

Job title: Learning and Development Manager

Job description: Learning & Development Manager

The Canadian Western Mountain region is comprised of 4 large busy hotel operations with seasonal fluctuations and ever changing learning and development needs (Fairmont Banff Springs, Fairmont Chateau Lake Louise, Fairmont Jasper Park Lodge and Fairmont Chateau Whistler). The hotels work together to assess employee and leadership learning needs and execute programming.

This position is a hands on role responsible for assessing the needs of the employee and leadership teams, facilitating programming with a goal of driving ongoing development and training for all. A strong focus will be required on individual hotel needs assessments and delivery designed to meet the needs of each property with the goal of providing skills and experience that support all guest service and revenue generating initiatives. Let’s take your career to new heights!

What is in it for you:

• Experience living in Banff National Park in the iconic location of Lake Louise or Banff
• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within the Fairmont Brand and over 5,000 properties with Accor

What you will be doing:

• Work with the Executive Team to assess the annual learning & development strategies for the hotel. This will include tools for onboarding, training, development and property specific demands
• Create and execute a world class onboarding experience for new Heartists, several hundred colleagues per year
• Facilitation of Accor Global Academy programming through INES for all levels of leadership, ad hoc leadership training and Diversity & Inclusion training
• Work with the Executive committee in reviewing and implementing hotel mentoring strategy focused on providing a program throughout the property designed to engage the leadership team in its pursuit of growth; both as individuals and to drive hotel results
• Participate in creating an environment of engaged leaders by being an active member of the leadership team. Creating strong inter personal relationships that allow for coaching and guidance that supports both leaders and colleague engagement
• Facilitate Leadership Orientation to support the onboarding of leaders to policies and procedures
• Work closely with the Director Talent & Culture and L&D steering committee to determine, access and facilitate leadership workshops
• Responsible for working with operational department leaders to review all Departmental Job Task Checks list and ensuring that the tools are in place for all departmental training
• Provide support and development of Departmental Trainers and ensure compliance and consistency
• Work closely with the Director of Talent & Culture and Key Department heads to prepare and manage training budget including monthly forecast and accrual process
• Work with the Director of T&C to initiate, coordinate and/or execute, evaluate and follow-up of all leadership training activities within the hotel
• Maintain accurate records of leadership training activities and participant information
• Support Apprenticeship programs throughout the hotel and be a champion for our recognition program
• In partnership with the Assistant Director of T&C, manage the Educational Assistance Program
• Provide learning for all leaders on the topic of performance management. Monitor the colleague performance review program, Leadership Evaluation and Development Program to ensure participation and correct approach
• Proficiency in INES (Accor T&C system) allowing for record keeping, assignment of training and ability to provide system guidance to users.
• Collaborate with other Learning Managers in the Region with regular monthly calls and strategic direction
• Support the Diversity and Inclusion Committee, and all pillars of measurement for success.
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations. Previous L&D experience is an asset.
• University degree in Hotel/Restaurant Management or related discipline a strong asset
• Proven track record in needs assessment and facilitation of training programs in driving service excellence results
• Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
• Enthusiastic and positive personality with ability to build strong relationships
• Sense of urgency and the ability to prioritize will be required
• Results orientated with the ability to be flexible and to work well under pressure
• Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses
• Ability to analyze data and trends and create strategies for improvement
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to multitask and work with minimal supervision

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Company: Accor

Expected salary:

Location: Lake Louise, AB

Job date: Thu, 17 Jun 2021 00:33:05 GMT