Front desk Supervisor

Job title: Front desk Supervisor

Job description: Located at the gateway to Quebec City, the Travelodge Hotel Quebec offers 230 rooms and suites, as well as 12 conference and banquet rooms. Whether for leisure or business, the Travelodge Quebec stands out for its comprehensive offer of services: large free covered parking, events for up to 450 people, free Wi-Fi, indoor pool with Sauna, and Bistro Bar Jules Verne. Our ideal location allows quick and easy access to the region’s road network and the hotel is within walking distance of the area’s most famous attractions and the area’s best shopping and dining. A dynamic team is waiting for you. Be part of a friendly and supportive working atmosphere. If you like challenges and customer contact, we want to meet you!

Reporting to the General Manager, the Front Desk Manager plans, organizes, directs and controls the activities, human resources, materials and financial resources of the departement. He is responsible for the quality of Customer service.

Job description:

• Responsibile for the work of the receptionists.
• In charge of the follow-up with the customers.
• Enforce the hotel’s service standards in his department.
• Responsibility to maximize sales hosting.
• Prepare work schedules and follow up daily
• Supervise, train, discipline and motivate reception staff.
• Perform the various follow-ups with the customers.
• Perform various office tasks.
• Work in coordination with other departments of the institution
• Handle guests’ complaints and solve issues

Education:

• D.E.C. (Diploma of College Studies) – Asset

Skills:

• Ethics and integrity at work – Asset
• Able to work under pressure – Asset
• Able to work flexible hours – Asset
• Independent – Asset
• Communication skills – Asset
• Work experience in a unionized environment – Asset
• Ability to solve problems – Asset
• Coaching and mentoring skills – Asset
• Knowledge of tourist attractions and the city in general – Asset

Language:

• English Spoken and Written – High – Essential
• French Spoken and Written – High – Essential

• Ethics and integrity at work – Asset
• Able to work under pressure – Asset
• Able to work flexible hours – Asset
• Independent – Asset
• Communication skills – Asset
• Work experience in a unionized environment – Asset
• Ability to solve problems – Asset
• Coaching and mentoring skills – Asset
• Knowledge of tourist attractions and the city in general – Asset

Company: Tidan inc.

Expected salary:

Location: Quebec City, QC

Job date: Wed, 16 Jun 2021 22:28:37 GMT