Sales Service Manager

Job title: Sales Service Manager

Job description: We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb!

Job Summary

The Sales Service Manager will be responsible to grow, drive and service group business for all lines of business within the educational and youth market for Whistler Blackcomb. The market manages special programs such as Ride Tribe Schools and Glacier Camps. This position will report to the Senior Sales Manager.

Job Responsibilities

• Continually strive to exceed guest expectations and create memories for guests and staff as the best mountain experience again and again.
• Solicit, negotiate and secure new accounts/leads, as well as maintain current client relationships.
• Support and contribute to the goals of the team and recommend revenue producing activities and strategies for implementation.
• Responsible for recommending strategies to develop new business opportunities within respective markets by creating monthly action plans.
• Upsell all Whistler Blackcomb lines of business & products
• Develop and nurture strong partnerships with key contacts including hotel sales and conference service teams, DMC’s and event planners.
• Develop and nurture strong partnerships with internal departments to ensure flawless delivery of products and services, all functions and events.
• Participate in networking activities/events, build relationships and secure new business. Have a strong presence in the education & youth market. Participate in FAMS, Sites, Entertainment, Tradeshows and Industry events where necessary.
• Participate in Vail Resorts Regional team to ensure resort involvement and maximize sales potential.
• Ensure all leads and bookings are entered correctly in Delphi FDC as well as create applicable Banquet Event Orders.
• Event planning to include floorplans, food & beverage recommendations, timelines, activity details, among other Whistler Blackcomb product recommendation and fulfillment.
• Hold pre-cons with incoming clients, meet & greet of groups, be on site for events and site inspections with potential clients.
• Billing of all lines of business serviced within required timeframes.
• Prepare weekly, monthly and quarterly reports as required.
• Must be willing to work a flexible schedule to meet the guest needs.
• Special projects and duties as assigned.

Job Requirements

• Demonstrate our core values around Serve Other, Do Right, Drive Value, Do Good, Be Safe and Have Fun.
• Strong computer experience with Microsoft Office.
• Experience with Delphi FDC is an asset.
• Highly organized with an emphasis on attention to detail and the ability to meet deadlines.
• Strong file management skills (will be coordinating a variety of group files at any given time.)
• Strong knowledge of Whistler Blackcomb products & services.
• Proven track record of sales skills and success.
• Excellent communication and interpersonal skills.
• Demonstrated ability to build and maintain strong relationships.
• Previous experience in event organizing and procedures.
• Excellent interpersonal & team play skills. Ability to work in a challenging and fast paced environment.
• Previous experience in Food and Beverage industry an asset.
• Previous experience in Sales and/or Hotels an asset.
• Intermediate skiing/riding ability.
• Flexible Schedule required.
• Required to complete a satisfactory criminal record check.

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 323448

Company: Whistler Blackcomb

Expected salary:

Location: Whistler, BC

Job date: Fri, 25 Jun 2021 05:22:24 GMT