Technical Support Specialist

Job title: Technical Support Specialist

Job description: Company Description

We’re a technology company working in the loyalty e-commerce industry. Our solutions enhance the management and monetization of loyalty currencies for more than 50 of the world’s largest loyalty brands, from frequent flyer miles and hotel points to retailer and credit card rewards. Supported by our unparalleled loyalty industry experience and technological expertise, we bring state-of-the-art loyalty commerce platforms and products to individuals and businesses in today’s loyalty marketplace.

Our casual, collaborative office is where our strong workplace culture begins. Our people are what make us great, so we empower them with the freedom to think big and the resources to make things happen. We communicate directly, lead by example, and make sure our team members know how much they are appreciated. Passion for life and work is important to us, and we want to see it in you, too!

Job Description

Points is looking for a Technical Support Specialist to join our Business Operations Support Services team for a 13 month contract position.

We are looking for a full-time Technical Support Specialist to join our Business Operations Support Services team. You will be the first point of contact for technical and nontechnical issues within the suite of products and services offered at Points.

This role reports to the Technical Support Team Lead. Here’s how you’ll make an impact:

• Performing and communicating detailed investigations into the causes of production issues to determine temporary and permanent solutions to both internal and external stakeholders with an eye on quick/quality resolutions
• Proactively monitoring transactions for any inconsistencies or potential issues
• Creating and managing alerts to assist with transaction monitoring
• Maintaining our support product knowledgebase
• Working closely with internal/external stakeholders from both technical and business teams
• You’ll be covering the hours of 11:30am – 7:30pm EST

Qualifications

• Clear and concise communication skills – particularly articulating technical findings to a non-technical audience
• Attention to detail and strong organization skills
• Experience debugging and error tracking with data logs
• Familiar with different types of data (CSV, XML, HTML, JSON)
• Experience writing complex queries/scripts for ad-hoc requests (Splunk, SQL, Python)
• Ability to work cross functionally with teams and team members of varying technical background
• Fearless ability to dive into the details and problem solve with cross functional teams

Additional Information

Points is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request we will provide accommodation for applicants with disabilities.

We welcome applications from all qualified individuals and are committed to equal employment opportunity regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities.

All your information will be kept confidential.

Company: Points International

Expected salary:

Location: Toronto, ON

Job date: Sat, 26 Jun 2021 22:47:24 GMT

Job Source: Careerjet.ca