Supervisor, Hotel Technology Client Support
Job Overview
Job title: Supervisor, Hotel Technology Client Support
Job description: Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them. Our unmatched collection of iconic hotel brands delivers the experiences everyday travelers want however they choose to travel. Our signature Count on Me service culture encourages each team member to be responsive, be respectful and deliver great experiences to our guests, partners and communities.
We have a full time opportunity for an experienced and dynamic Supervisor, Hotel Technology Client Support at our Saint John, NB Corporate Office. We welcome you to our Wyndham Experience, in a role that offers the opportunity to be part of an established team who are committed to your success and delivery of our Count on Me service promise. The Hotel Technology Client Support Team (HTCS) is dedicated to providing 24/7 real-time IT support to all Wyndham hotel brands, making over 400,000 contacts a year. This Team primarily provides support for our property management systems as well as ensuring communication is active with the central reservation system. As Supervisor, your leadership skills include your ability to motivate your team members to meet or exceed all Key Performance Indicators and Service Level Agreements through active mentoring, coaching and development. You ensure quality and consistent Count on Me Service to our franchisees. As a member of our leadership team, you are responsible to uphold the Business Principles at all times in support of a positive work environment. Depending on the shift or rotation, you are the single point of contact for immediate onsite emergencies and operations; this includes overnight, weekends and holidays.
Our ideal candidate will have a demonstrated two (2) years’ experience in a leadership role, post-secondary education and/or previous experience in the hospitality industry would be preferred. Experience with the HTCS Department will be considered an asset. Proven ability to proactively identify and analyze information and situations to provide effective solutions, take initiative, use solid judgment, make decisions in a proactive manner, work effectively in a fast pace environment with changing priorities while maintaining timelines and contribute to a positive experience for our internal and external customers are keys to your success as a Supervisor, Hotel Technology Client Support.
Begin your Wyndham Experience now!
You will experience a commitment to your financial security, health, development and growth through comprehensive benefits, wellness and learning programs.
Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal and professional success. Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Company: Wyndham Hotels and Resorts
Expected salary:
Location: Saint John, NB
Job date: Sun, 01 Aug 2021 02:37:50 GMT
Job Source: Careerjet.ca
